Manage: • Manage and lead team of on- and off-site frontend engineers, QA & producers in support of marketing campaigns, product launches, platform feature enhancements and third-party integrations. • Create and manage engineering roadmap in collaboration with various marketing and product teams; lead stand ups, grooming, sprint planning and retrospective meetings; serve as Scrum master to deliver in Agile environment. • Collaborate with multiple cross-functional teams across Marketing, Product, Design, Engineering, InfoSec, Risk, Legal, etc. to consult on, refine requirements for and develop end-to-end project plans to bring vision from idea to launch. • Communicate program and project status to stakeholders and leadership; identify and manage risk, escalating issues when needed and making sure to close the loop to ensure all issues are resolved in timely fashion. • Manage Web production budget; consult, advise and present on capacity planning and resource management; serve as the account manager to work with vendors to scale resourcing as needed.Implemented: • Developed and scaled Agile processes to increase on-time rates, provide better transparency, and improve quality while decreasing churn, bugs/live-site issues and overall time to market. • Identified automation opportunities and integrated tools to decrease time to market and overall production costs. • Created resource management methodology to improve overall budget projections.Succeeded: • Implementation of Agile processes resulted in a 106% increase in output compared to the trailing 18-month period, 52% YoY increase in on-time rate, and a 99.9% on-time rate for 8 consecutive quarters. • Reduced Web production costs by 43% YoY through key automation initiatives and improved resource management.

• Managed: Oversaw and edited CRN.com, ranging from news stories to reviews to slide shows, as well as managed SEO and social media initiatives. Worked closely with CRN's award-winning editorial team to collate, build and deploy the company’s newsletter, news alerts and mobile apps. • Implemented: Led SEO and social media initiatives to increase page views, click-through rates and social media presence. • Succeeded: Increased organic traffic by 400%, social media click-through by 65%.

Editorial Project Lead | Online Auction Company (eCommerce)*: • Managed: Remotely managed team of 12 writers/editors to write, edit and deliver 2,500-5,000 word informational articles, buying guides, product descriptions, how-tos and FAQs. • Implemented: Created and implemented writing/editorial style guide, focusing on user-experience, quality copy, brand and SEO best practices; established procedures for workflow and quality assurance to ensure project's budget, scalability needs, and deadlines met client's specifications. • Succeeded: Made all deliverables and completed project prior to deadline; offered opportunity to build long-term relationship with client and renew contract.Editorial Project Manager | Q&A Client*: • Managed: Managed remote team of 50+ writers/editors to write, edit and deliver informative answers to SEO-generated questions. • Implemented: Created and implemented writing/editorial standards to write, edit and produce 100,000+ content units for deliverable. • Succeeded: Successfully completed project by deadline; offered opportunity to continue project.Editorial Project Lead | Internet Search Engine Company*:• • Managed: Remotely managed small team of writers/editors to write, edit and deliver creative daily deals for various businesses throughout the country. • Implemented: Served as liaison with company's editorial team to ensure quality, working together with multiple departments to meet local and national clients' needs and reach a wide, varying audience. • Succeeded: Delivered content units prior to deadline for the successful completion of the project.*Due to NDA, company names are only available upon request.

• Managed: Headed Study Help reference division, managing a small team of on- and off-site contractors, working together with multiple departments as well as contributors and publishers to create MRD to repackage 6,000+ units of educational content, revamping pages, information centers and portals to ensure project met company goals, missions and deadlines. • Implemented: Identified content areas for potential growth; re-organized and titled content to increase SEO; wrote, edited and produced 100+ educational slideshows/articles. • Succeeded: Utilizing SEO best practices, successfully increased click-through rate by 300%, overall page views by 56% and page views per content unit by 133.3%. Successfully completed project prior to deadline, built strong relationship within company, and have been invited to work on future projects.

• Teacher: Using the latest pedagogical methods, taught and tutored introductory to advanced English and ELL elective courses; developed student-centered curriculum and testing/assessment methods; twice awarded for teacher excellence. • Student Advisor: Managed student and class records in accordance to federal laws; provided Visa and college admissions counseling. • Housing Coordinator: Remotely managed 100+ contractors, coordinated schedules and handled accounting for all contract employees; coordinated domestic and international Sales Team to deliver excellent customer service.

• Teacher: Taught and tutored ACT, SAT, SSAT and ISEE; developed student-centered curriculum. • Student Advisor: Managed class records; coordinated schedule for on- and off-site courses; provided college admission counseling for current and prospective students. • Free-Lance Marketing Consultant: Co-developed PowerPoint and presentational guide for California’s Kaplan Writing Seminar; wrote and edited pamphlets, flyers, email blasts and general marketing collateral; managed on- and off-site marketing events.

Taught introductory to advanced Intensive English Program (IEP) courses; developed government-approved curriculum; led Thai-English Culture Club.