Transformation Programme ManagerProgramme Management role leading a large and complex change programme transforming adults and children's social care. Transformation of complex systems achieving significant financial savings whilst securing improvements in outcomes for residents. Managing a large number of internal and external stakeholders, building positive relationships from which to negotiate and influence. Utilising portfolio management tools and techniques to prioritise… Show more Transformation Programme ManagerProgramme Management role leading a large and complex change programme transforming adults and children's social care. Transformation of complex systems achieving significant financial savings whilst securing improvements in outcomes for residents. Managing a large number of internal and external stakeholders, building positive relationships from which to negotiate and influence. Utilising portfolio management tools and techniques to prioritise resource and maximise benefits. Line management of multiple project managers to ensure plans are delivered to time, cost and quality. Scoping and prioritisation of new change initiatives to ensure savings targets are met. Development and implementation of effective reporting and governance processes. Deploying Change management best practice to build momentum, generate trust and buy in from stakeholders at all levels.Completion of a system diagnostic to identify new priority areas to generate savings. Specification and procurement of large consultancy contracts and other services. Show less

Integral part Organisation’s Transformation Programme working on a range of Projects to achieve financial savings, alignment and continuous service improvement. Involved in Programme Management, Project Planning, Stakeholder analysis and engagement, Matrix Project Team Management, Project Documentation, Progress and Performance Reporting, Benefits Realisation, Managing Relationships, Procurement and Contract Management.

Leading and managing the council's revenues team responsible for collection and enforcement of Council Tax and Business Rates. Ensuring the service is run efficiently, within the constraints of relevant legislation and continues to achieve high performance levels.Responsible for effective forecasting and managment of business rates income, appeals and risk in line with the business rates retention scheme.Completion of statutory government returns - NNDR1, NNDR3, CTB1… Show more Leading and managing the council's revenues team responsible for collection and enforcement of Council Tax and Business Rates. Ensuring the service is run efficiently, within the constraints of relevant legislation and continues to achieve high performance levels.Responsible for effective forecasting and managment of business rates income, appeals and risk in line with the business rates retention scheme.Completion of statutory government returns - NNDR1, NNDR3, CTB1, QRC etc.Calculation of Tax Base.Implementation of an effective programme of recovery and enforcement to reduce levels of arrears.Monitoring performance of Enforcement Agents. Show less

President of Thames Valley Association. Working collaboratively with the Executive Committee to produce a variety of training and charity fundraising events for members in the Thames Valley area.

Team Manager for 15 direct reports, managing day to day work levels and compaints. Performance Management. Responsible for administration and collection of Council Tax, Business Rates and Housing Benefit Overpayments.

Dealing with high volumes of face to face, telephone and written correspondence relating to Council Tax and Business Rates.

Dealing with face to face, written and telephone enquiries relating to the whole range of council services.