*Administers the Sakai learning management system (LMS) and a slate of educational technology tools, acting as a primary point of contact for technical troubleshooting, faculty training, and quality assurance testing*Consults with faculty and staff on course design and implementation of educational technologies*Designs and facilitates technology training and professional development opportunities for faculty, staff, and students*Liaises with teams across the university to collaboratively solve complex problems, e.g., remediating workflow for implementing user ID changes*Writes user-facing support documentation and acts as documentation project lead for software upgrades*Manages service-provider relationships to coordinate contract renewals, escalation of technical support, and end-user training

• Provides feedback to graduate students in legal writing and cybersecurity courses, focusing on plain English usage, clear syntax, and rhetorical effectiveness• Assesses student skill and improvement in multiple modes of legal writing including internal memoranda, cease and desist letters, jury instructions, and negotiation letters

• Designed and implemented curriculum for first-year writing courses and planned activities and assessments aligned with learning objectives• Identified skill gaps and coached students in strategies for improvement and self-assessment• Engaged students through regular check-ins and personalized feedback on learning

• Offered outstanding customer service to faculty, staff, and students to efficiently and effectively resolve technical issues, and maintained detailed records of service requests• Reviewed proposed online and hybrid courses for quality and collaborated with faculty to reach institutional course development standards, ADA compliance, and regional and federal standards• Wrote and maintained a repository of reference guides pertaining to the Canvas learning management system (LMS) and other educational technologies• Wrote, edited, and proofread technical documentation, policy documents, and marketing materials• Evaluated educational technologies for adoption and made recommendations for purchase and implementation• Gathered and analyzed data on student technology use to inform the design and redesign of courses• Facilitated online and face-to-face professional development seminars for faculty• Administered the Canvas LMS and educated faculty on the use of integrated technologies and publisher resources• Consulted with faculty on course design and created compelling learning activities that enhance student success

• Managed all aspects of a fund for open access scholarly publishing, including evaluating applications, corresponding with applicants and colleagues, preparing financial documentation, researching best practices, interpreting policy, and collecting and analyzing fund data• Fielded questions from the Harvard community and educated faculty and students on issues related to open access publishing, copyright and licensing agreements, and services provided by the OSC; triaged inquiries• Copy-edited and proofread texts including manuscripts, chapter proposals, web pages, and internal documentation• Managed the department’s social media presence, including drafting and implementing a social media strategy for use across multiple platforms; centralized delivery of web copy via Hootsuite•Managed department finances including professional development funds, vendor payments, and other operating costs; consolidated debts• Contributed to daily publishing workflows by cataloging and licensing submissions in DASH, Harvard University’s institutional repository, and performed quality assurance checks on DASH deposits

• Taught developmental ESL classes and tutored students in reading and writing across four distinct levels of developmental and first-year courses• Encouraged student persistence in second language acquisition by modeling the effective use of instructor feedback and effective study habits, and by focusing on continuous improvement of reading and writing skills• Coached students with disabilities by providing consistent, specialized, one-on-one tutoring and by communicating frequently with instructors and staff to maintain a comprehensive network of support for students

• Designed coursework and implemented instruction for Freshman Composition I, assuming the role of the instructor of record• Developed an informed teaching practice through the completion of extensive pedagogy coursework, active participation in professional development, and frequent observation of other instructors• Implemented principles of Universal Design for Learning to maximize opportunities for learning and support the needs of students with disabilities

• Designed print materials and and wrote web copy to facilitate communication among students and families, promote school events, and foster enrollment and retention• Performed a variety of clerical duties including photocopying, coordinating classroom schedules, enrolling students in courses, distributing supplies to classrooms, and documenting student disciplinary referrals• Ensured functionality of student technology, including iPads, projectors, and laptops, through regular troubleshooting and maintenance

*Proofread and copy edited fiction manuscripts and Advance Reader Copies, and collaborated with other editors, proofreaders, and the publisher to ensure accuracy and quality of texts*Promptly fulfilled customer orders submitted via PayPal and Amazon Advantage*Managed in-house inventory of merchandise, maintained orderly premises, and anticipated re-orders*Managed sales and public relations at industry conferences and networking events, including the Association of Writers and Writing Programs (AWP) annual conference*Contributed to an organizational Strategic Plan that espouses the goals and mission of the organization*Optimized marketing by implementing Book Industry Standards and Communications (BISAC) classification schemes*Evaluated manuscripts for consideration in the semi-annual Starcherone Prize for Innovative Fiction

• Instructed library patrons in basic computer and technology skills and conducted one-on-one eReader training sessions• Facilitated the library’s technological literacy training initiative by scheduling classes, producing marketing materials, managing records, configuring the computer classroom, maintaining and troubleshooting equipment, and advising library patrons on relevant course offerings• Augmented library marketing strategies through a variety of social media platforms and displays, including a comprehensive eBook marketing campaign that increased digital readership by 33%

* Worked under strict deadlines in a high-paced environment to ensure customer satisfaction* Processed transactions, stocked clothing and wares, and maintained the cleanliness and organization of the store* Promoted Goodwill Industries' mission to help disabled and disadvantaged people find jobs by raising awareness of the company mission and encouraging philanthropy

• Planned and delivered lessons to developmental reading and writing students • Fostered cross-cultural learning for international students through frequent discussion of current events and university practices• Supported struggling students at all levels in their academic endeavors and connected them with appropriate college resources• Designed and presented a workshop on the Graduate Record Examination to students interested in pursuing graduate study• Fulfilled program requirements for Level I Tutor Certification, granted by the College Reading and Learning Association (CRLA)

* Facilitated the transfer of all library materials to an advanced circulation system that enhances user experience* Assured acute attention to detail through the tagging, coding, and re-shelving of various types of media* Collaborated with coworkers to troubleshoot technical problems and streamline team productivity