Sarah Kittell Email & Phone Number

Denver, Colorado, United States

I lead and mentor a global team across four time zones, fostering a culture of collaboration, accountability, and continuous improvement. We work to enable seamless real-time bookings and channel growth for clients through affiliate partnerships. I partner closely with product and engineering teams to enhance platform features, directly influencing client retention and guiding product development decisions based on customer insights. Some of my key accomplishments include: -Increased… Show more I lead and mentor a global team across four time zones, fostering a culture of collaboration, accountability, and continuous improvement. We work to enable seamless real-time bookings and channel growth for clients through affiliate partnerships. I partner closely with product and engineering teams to enhance platform features, directly influencing client retention and guiding product development decisions based on customer insights. Some of my key accomplishments include: -Increased adoption of monetized features by 10% year-over-year (YoY) through targeted client education and support initiatives, driving additional revenue growth.-Collaborated with the product team to drive and automate feature adoption, resulting in a 30% reduction in support ticket time and improving overall customer satisfaction and SLA achievement.-Designed and implemented process automations in Zendesk, cutting inbound ticket volume by 25% and streamlining support operations, enabling the team to focus on more strategic, high-impact issues. This included automating client and affiliate onboarding, offboarding, and lead generation processes. -Implemented performance management strategies, including targeted coaching and training programs that align with product updates, resulting in a 25% increase in agent productivity. Show less

Denver, Colorado, United States

As Senior Channel Specialist, I led the development and implementation of quality control processes, including the elimination of 3,500 dashboards to reduce system load and improve workflow efficiency.I also designed a large-scale tracking and reporting system, identifying an additional $150K in booking fees over 10 months, demonstrating the team’s business impact.Additionally, I rewrote, segmented, and oversaw the translation of 80+ client-facing email templates, optimizing… Show more As Senior Channel Specialist, I led the development and implementation of quality control processes, including the elimination of 3,500 dashboards to reduce system load and improve workflow efficiency.I also designed a large-scale tracking and reporting system, identifying an additional $150K in booking fees over 10 months, demonstrating the team’s business impact.Additionally, I rewrote, segmented, and oversaw the translation of 80+ client-facing email templates, optimizing communication workflows and improving team productivity in Zendesk. Show less

Greater Denver Area

I was accountable for connecting clients in the tours and activities sector to third party distributors in the FareHarbor software to increase revenue. As a product expert, I worked closely to advise and train clients on API connections and other tools in the system to streamline the booking process and translate rate structures into the system. As the only Spanish speaker on my team, I took responsibility for the management of clients in the expanding LATAM market. I joined the Channel… Show more I was accountable for connecting clients in the tours and activities sector to third party distributors in the FareHarbor software to increase revenue. As a product expert, I worked closely to advise and train clients on API connections and other tools in the system to streamline the booking process and translate rate structures into the system. As the only Spanish speaker on my team, I took responsibility for the management of clients in the expanding LATAM market. I joined the Channel Development team just before a major restructuring due to the need for product monetization after the startup phase. Since then, I helped develop and implement quality control measures on 8,500 client dashboards, proactively identified and resolved incorrect tax setups for 20 clients, and translated 10 technical support documents into Spanish. Show less

Greater Denver Area

At the African Community Center, I conducted primary research with multiple stakeholders to identify market gaps in refugee and immigrant services, leading to the development, funding, and piloting of two new market-based programs focused on job and personal development.I also drove the creation of sustainable income streams for the organization, ensuring continued operations amid new funding challenges. Additionally, I established Google Ads and Google Analytics campaigns and… Show more At the African Community Center, I conducted primary research with multiple stakeholders to identify market gaps in refugee and immigrant services, leading to the development, funding, and piloting of two new market-based programs focused on job and personal development.I also drove the creation of sustainable income streams for the organization, ensuring continued operations amid new funding challenges. Additionally, I established Google Ads and Google Analytics campaigns and redesigned two Squarespace websites, significantly improving SEO and increasing online visibility to boost donations and engagement. Show less

San Jose, Costa Rica

As business owner, I managed contracts and recruited teachers for multiple English institutes, overseeing all aspects of service delivery and client relations.I also provided remote business English training to employees in multinational companies, optimizing delivery for global learners by adapting to logistical constraints and leveraging technology. Additionally, I developed two interactive and dynamic curricula for Amazon Call Centers through the government-run English… Show more As business owner, I managed contracts and recruited teachers for multiple English institutes, overseeing all aspects of service delivery and client relations.I also provided remote business English training to employees in multinational companies, optimizing delivery for global learners by adapting to logistical constraints and leveraging technology. Additionally, I developed two interactive and dynamic curricula for Amazon Call Centers through the government-run English Volunteers for Change program, which are still in use today, demonstrating long-term impact and alignment with business goals. Show less

Jeffersonville, Vermont

-Led a team of nine lifeguards, managing schedules, safety drills, and ongoing training to ensure high operational standards at the top-rated family resort.-Developed and coordinated swim lesson programs for resort guests, employees, and camp groups, aligning services with diverse customer needs.-Introduced adaptive programming for individuals with physical and mental disabilities, showcasing a commitment to inclusivity and innovative service offerings.-Named Lifeguard… Show more -Led a team of nine lifeguards, managing schedules, safety drills, and ongoing training to ensure high operational standards at the top-rated family resort.-Developed and coordinated swim lesson programs for resort guests, employees, and camp groups, aligning services with diverse customer needs.-Introduced adaptive programming for individuals with physical and mental disabilities, showcasing a commitment to inclusivity and innovative service offerings.-Named Lifeguard of the Year in 2013 for exemplary leadership and customer service. Show less

Bachelor’S Degree, Business Administration And Management, General

Activities and Societies: CSU Alternative Spring Break, Leadership Development Community, President's Leadership Program, Rams Engaging.

Teaching English As A Foreign Language

-170 Hour TESOL Certificate