Sarah Knapp Email and Phone Number

I currently have the privilege to lead an outstanding group of Team Managers and frontline colleagues in Professional Lending and Advice. We are focused on being operationally sound, putting the customer at the heart of every interaction and proud of the performance we exude. As a Group Manager I help provide guidance, build leadership, and develop our colleagues to ensure business operational results and personal development objectives are achieved for the overall group. I manage the relationship between the various partners throughout the bank for all facets of the product relationship with a high focus on customer service and partnering for shared success. I help support and build internal relationships as required to help ensure we are providing the right level of guidance to our business partners. I have a direct partnership with our On-boarding team to ensure top talent is curated and developed. My fantastic team of 90+ direct reports support customer requests for secured and unsecured lending, credit cards, and day to day banking. Previous work:Professional Lender in PL&ACSO in Credit Card Customer ServiceRecognitions/ Honours/ Awards 2013- Boat Campaign winner2014- Aeroplan Throw Down Advice Winner2015- Q1 Champ2017- Team MVP2018- TM Rookie of the year 2019- Received award for Outstanding Performance in Colleague Experience and Personal Lending PerformanceCommunity Involvement Bowling for Children's Miracle Network - April 2017 Run to the Bank - London Food Bank Volunteer - June 2017Business Cares Food Drive - August 2017Bowling for Children's Miracle Network- April 2018