Sarah Knowles

Sarah Knowles Email and Phone Number

Head of Data Science and Analytic Development @ Computacenter
hatfield, hertfordshire, united kingdom
Sarah Knowles's Location
Hatfield, England, United Kingdom, United Kingdom
Sarah Knowles's Contact Details

Sarah Knowles personal email

n/a

Sarah Knowles phone numbers

About Sarah Knowles

A focused IT Manager with a strong technical background, and experience in delivering ITIL best practice services in Capacity, Availability, IT Service Continuity Management, Demand and Performance Management.Experienced in managing mutiple disciplined teams and customers and delivering continual service improvement. Strong communicator - especially translating technical data into business information.An experienced Capacity Planner and Performance Manager with over 16 years experience. Competent Manager and team leader and experienced in Teamquest Performance Software, BMC BPA and BMC Truesight Capacity Optimisation. Abilities in data manipulation, modelling, process generation, and management of ITIL functions including people management, financial P&L responsibility, due dilligence, contract reviews, strategy and leadership alongside a strong technical presence.Specialties: Capacity Planning; Strong commercial management; Experienced client management;People managementPerformance management and modellingTeamquestBMC - Truesight Capacity OptimisationAS400; Mainframe;Solaris

Sarah Knowles's Current Company Details
Computacenter

Computacenter

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Head of Data Science and Analytic Development
hatfield, hertfordshire, united kingdom
Website:
computacenter.com
Employees:
10788
Sarah Knowles Work Experience Details
  • Computacenter
    Head Of Data Science And Analytics Development
    Computacenter Apr 2022 - Present
    Hatfield, England, United Kingdom
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  • Computacenter
    Head Of Capacity, Availability, Bcm And Itscm
    Computacenter May 2015 - Apr 2022
    Hatfield
    Responsible for the management and leadership of the service lines - Ensuring continually improving services to customers while keeping the commercial element efficient
    View
  • Computacenter
    Manager Of Capacity Management
    Computacenter Nov 2009 - Sep 2015
    Currently managing the function with a team of 12 capacity managers and analysts supporting the requirements of a number of customers from many sectors. Responsible for setting up a Capacity Management function, growing it following ITIL principles, creating strategic processes, service descriptions and procedures, and implementing tools to support the Capacity Management of customers.
    View
  • Computacenter
    Capacity And Performance Solution Manager (Secondment)
    Computacenter Aug 2014 - May 2015
    Hatfield
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  • T-Systems
    Principal Capacity Planner
    T-Systems Jun 2005 - Oct 2009
    Heading up a team supporting and delivering capacity management to T-Mobile. Using TeamQuest tools, delivered automated capacity and exception reporting, plus complex business and service orientated capacity planning and modelling.
    View
  • Dixons Stores Group
    Principal Capacity Planner
    Dixons Stores Group 2000 - Jun 2005
  • Dixons Stores Group
    Technical Support Analyst - As400 Speciality
    Dixons Stores Group Apr 1997 - Jun 2000
  • Dixons
    Deputy Shift Leader
    Dixons Jul 1995 - Apr 1997
    Stevenage, United Kingdom
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  • Manulife Financial
    Shift Leader
    Manulife Financial 1990 - 1995
    View

Sarah Knowles Skills

Capacity Planning Capacity Management Service Improvement It Operations Teamquest Itil It Service Management Ibm Iseries Bmc Patrol Data Center It Management Bmc Bppm Bmc Bco Bmc Remedy Team Leadership Team Management Financial Analysis Financial Reporting Capacity Modelling Performance Tuning Managed Services Sla Incident Management Service Delivery Performance Management Service Management Outsourcing It Strategy Service Level Agreements

Sarah Knowles Education Details

Frequently Asked Questions about Sarah Knowles

What company does Sarah Knowles work for?

Sarah Knowles works for Computacenter

What is Sarah Knowles's role at the current company?

Sarah Knowles's current role is Head of Data Science and Analytic Development.

What is Sarah Knowles's email address?

Sarah Knowles's email address is sc****@****l.co.uk

What is Sarah Knowles's direct phone number?

Sarah Knowles's direct phone number is +4417076*****

What schools did Sarah Knowles attend?

Sarah Knowles attended University Of Hertfordshire.

What skills is Sarah Knowles known for?

Sarah Knowles has skills like Capacity Planning, Capacity Management, Service Improvement, It Operations, Teamquest, Itil, It Service Management, Ibm Iseries, Bmc Patrol, Data Center, It Management, Bmc Bppm.

Who are Sarah Knowles's colleagues?

Sarah Knowles's colleagues are Julia G., Moni Bunk, Wiktor Marek Stróżyk, Joel Sabin, Kathy Melzer, Rolf Klinkhammer, Ana-Cher Francke.

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