Sarah Kopp's Location
Aurora, Colorado, United States, United States
Sarah Kopp's Contact Details
Sarah Kopp work email
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Sarah Kopp personal email
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About Sarah Kopp
Experience includes Release Management, Customer Success, Account Management, Application Support, Learning Management Systems, and Human Resources. Cornerstone, Saba, Plateau, SuccessFactors, Oracle Business Suite (LMS).
Sarah Kopp's Current Company Details
Sarah Kopp Work Experience Details
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Talent And Learning SpecialistErm: Environmental Resources Management Apr 2021 - Jul 2021 -
Learning Management System AdministratorCort Dec 2019 - Mar 2020Responsible for data governance, system administration and reporting of the LMS. This includes content management, consistency in data input, maintaining platforms, security, learning records, historical training data, eLearning deployment, and the creation and management of reporting. -
Learning Management System AnalystSierra Nevada Corporation Jun 2018 - Dec 2019● Provides subject matter LMS expertise to provide a best-in-class learning experience● Maintains a deep understanding of end user and audit requirements● Establishes stakeholder relationships and responsiveness to customer requirements● Partners with Information Technology team to perform system enhancements● Identifies, researches, and resolves user questions and problems● Coordinates vendor release implementations including testing and deployment● Interfaces with key stakeholders, subject matter experts, and team members to monitor classroom capacity, utilization, and scheduling for enterprise training programs ● Coordinates with team members regarding learning design, development, and implementation consistent with customer quality and schedule requirements ● Establishes and maintains necessary channels of communication, assuring total program awareness including key elements such as stakeholder relations and timely recognition/resolution of potential problems ● Produces standard, custom, dashboards, and ad-hoc reports as needed upon request● Manages new hire onboarding assignments and compliance training● Identifies and leads the implementation of process improvements to gain efficiency and ensure data integrity -
Training Project Coordinator (Contractor)Sierra Nevada Corporation Feb 2018 - May 2018
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Technical Support Customer Success SpecialistEvaluationkit Jun 2017 - Dec 2017Greater Denver AreaBuilt strong and positive customer relationships while providing exceptional support to system administrator-level contacts. Responsible for supporting customer’s daily technical and operational needs, ensuring the success and health of accounts, and escalating high priority issues to ensure resolution.Provided email and telephone support to college and university system administrators. Support interactions included technical, operational, and user education. Developed and maintained a deep understanding of the product, including API integrations. Functioned as the voice of the customer and provided internal feedback, and identification and tracking of enhancement requests and bugs. Identified and suggested improvements to processes and procedures to streamline and/or enhance the support provided to college and university system administrators. -
Learning Management (Lms) And Continuing Education ManagerThe Sport & Fitness Resource Center (Formerly Fitpro North America) Apr 2016 - Apr 2017Greater Denver AreaProvided administrative support and subject matter Learning Management System expertiseManaged all LMS projects ensuring timelines are clearly defined and metBuilt curriculum for providers and managed user accounts and course assignmentsManaged relationships with providers including preferred partners and content contributorsProofread course provider agreements to ensure all services and/or commitments are delivered including promotional activitiesManaged design, implementation and maintenance of continuing education courses including prioritization and delegation of tasks as appropriateProvided remote technical support to partners via phone, email or remote management applicationsPerformed QA testing on major releases across all platforms and as needed to troubleshoot reported customer issuesDeveloped and maintained a knowledge base of support related issues
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Customer Success ManagerEvaluationkit Oct 2015 - Mar 2016Greater Denver AreaBuilt strong and positive customer relationships while providing exceptional support to system administrator-level contacts. Responsible for supporting customer’s daily technical and operational needs, and ensuring the success and health of accounts.
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Application Support Specialist/Customer Account ManagerXyleme, Inc. Feb 2014 - Jun 2015Supported and maintained applications including JIRA and improved functionality. Provided user support for day-to-day production issues that included working after hours to resolve critical tickets. Managed the company's internal social media network and improved on productivity by cutting down meeting times. Implemented application upgrades in a strategic and timely manner. Trained and educated users on system functionality and capability. Organized and communicated information to internal and external customers and improved overall customer account relationships. -
Talent Management Systems AnalystLeprino Foods Sep 2013 - Feb 2014Denver, CoSupported the needs of the organization development and learning teams with exceptional process support, customer service, and organizational skills. Analyzed, designed, developed, and implemented support processes for the team. Implemented administered the new and highly anticipated talent management system. Trained over 30 employees to use the new talent management, SuccessFactors. -
Human Resources SpecialistJeppesen Jan 2013 - Aug 2013Englewood, CoProvided first level support to employees and managers regarding information on topics ranging from compliance training to company policies and procedures. Worked closely with the recruiting team to coordinate the on-boarding process. Created, maintained, and updated employee data entered into HRMS.Prepared reports and assisted with analyzing data.Verified I-9 documentation.Assisted HR Manager with special projects.Filed documents into appropriate employee files.Assisted with employee on-boarding and orientation.Assisted HR Business Partners to provide counsel for employees and prepared employee change forms for review. -
Learning Management System AdministratorJeppesen Jun 2008 - Aug 2013Englewood, CoManaged and maintained the integrity of the Learning Management System (LMS) and became the company's subject matter expert.Managed annual employee compliance training and provided excellent customer service globally that aligned with best practices with a 100% success rate. Provided support using PeopleSoft to respond to and document customer requests. Trained over 150 people on proper LMS system operation, administration, and usage and hosted frequent training sessions for administrative assistants on assigning courses and recording credit for their department's training needs.Maintained employee and organizational records and documentation to meet reporting and compliance requirements using SharePoint. Uploaded courses into the LMS, developed metrics for queries and reports, and managed naming conventions. Responsible for compliance training for new hires that freed up hiring managers. Participated and facilitated the LMS governance board meetings and subsidiary training meetings on a monthly basis and maintained a high attendance.
Sarah Kopp Skills
Learning Management Systems
Oracle Hr
Oracle Reports
Plateau
Learning Management
Microsoft Office
Powerpoint
Word
Excel
Outlook
Lotus Notes
Training
Hris
Software Documentation
Ms Project
Program Management
Project Management
Microsoft Excel
Leadership
Microsoft Word
Human Resources
Quality Assurance
Integration
Management
Peoplesoft
Employee Training
Sharepoint
Project Planning
Business Analysis
Onboarding
Organizational Development
Visio
Data Analysis
Talent Acquisition
Sdlc
Process Improvement
System Administration
Information Technology
Team Leadership
Change Management
Vendor Management
Requirements Analysis
Agile Methodologies
Software Project Management
Business Process Improvement
Sarah Kopp Education Details
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Computer Information Systems -
Information Technology
Frequently Asked Questions about Sarah Kopp
What is Sarah Kopp's email address?
Sarah Kopp's email address is sa****@****erm.com
What schools did Sarah Kopp attend?
Sarah Kopp attended Strayer University, Strayer University.
What are some of Sarah Kopp's interests?
Sarah Kopp has interest in Children, Environment, Education, Science And Technology, Human Rights, Animal Welfare, Health.
What skills is Sarah Kopp known for?
Sarah Kopp has skills like Learning Management Systems, Oracle Hr, Oracle Reports, Plateau, Learning Management, Microsoft Office, Powerpoint, Word, Excel, Outlook, Lotus Notes, Training.
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Sarah Kopp
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