General & Operational Management: Assumed the role of General & Operational Manager, overseeing all aspects of the business, including finance, sales, retail operations, and strategic growth initiatives.Strategic Leadership: Developed and implemented strategic plans to drive business growth, increase profitability, and enhance operational efficiency across all departments.Team Leadership & Development: Led and motivated a diverse team, fostering a collaborative and high-performing work environment. Defined clear roles and responsibilities, provided regular feedback, and conducted performance reviews to enhance team effectiveness.Operational Excellence: Streamlined operational processes, improved efficiency, and ensured smooth day-to-day operations across all departments, including sales, retail, and finance.Retail Operations Management: Successfully managed the operations of two retail shops, ensuring customer satisfaction, optimising inventory levels, and driving sales growth.Profitability & Growth: Developed and implemented strategies to increase profitability, including cost optimisation, revenue diversification, and the exploration of new market opportunities.

Financial Management: Transitioned from Sales Management to Financial Management, successfully overseeing the financial performance of the sales teams and their budgets.Performance Tracking: Implemented a new, data-driven system to track and analyze sales team performance, providing valuable insights for improvement and identifying areas of opportunity.Strategic Financial Planning: Introduced new, ambitious growth targets for both producers and sales managers, driving increased revenue and profitability across the organisation.Project Financial Oversight: Successfully oversaw the budgets and financial planning for the launch of two new retail shops, one in Munich and one in Cape Town, ensuring projects were completed on time and within budget.Budget Management & Control: Managed the annual company budget, including all show budgets, as profit centers, optimizing resource allocation and ensuring financial sustainability.Data Analysis & Reporting: Analyzed financial data, market trends, and key performance indicators to identify areas for cost optimization, revenue growth, and overall business improvement.

Leadership & Team Management: Successfully managed and motivated a high-performing sales teams, growing the company year on year.Strategic Planning & Execution: Developed and implemented effective sales strategies to penetrate new markets and expand market share across 200 international clients and 43 countries. Client Relationship Management: Cultivated and maintained strong relationships with 200 demanding international clients, ensuring high levels of customer satisfaction.Project Management: Managed complex projects, including International Wine Trade Fairs, product launches, and international sales campaigns, ensuring successful execution within budget and timelines.Problem-Solving & Decision-Making: Effectively resolved complex logistical challenges, supply chain issues, and client concerns, demonstrating strong analytical and decision-making abilities.Data Analysis & Reporting: Analyzed sales data, market trends, and competitor activity to identify opportunities for growth and optimize sales performance.

• Managed international wine sales across 30+ countries and 20 producers, identifying market trends and expanding network of importers, retailers, and distributors.• Developed strategic partnerships to increase sales revenue and market presence globally.• Implemented innovative sales strategies to drive growth and exceed sales targets.

We turn our passion for wine into immersive experiences, crafting personalized tours and events that showcase the art, terroir, and stories behind each sip.Our unique wine journeys for individuals and groups, foster a deeper appreciation for the world of wine. Our strong relationships with these producers has been cultivated over the past two decades, stemming from Robinson & Sinclair's global engagement with clients across 46 countries

Leading the daily operations of our charming wine store, I cultivate a welcoming atmosphere, support our on-site Sommelier, and ensure we deliver exceptional customer service, foster relationships, and grow sales.