• Handling customer requests for billing, product sales, services, and promo pricing for Cogeco Connexion• Regularly achieving and exceeding key performance indicators. Consistently among top representatives for sales (PSU), efficiency (AHT), and NPS, with Save Rates. • Strong expertise in computer literacy, negotiation situations and various sales tactics.• Demonstrating strong integrity to customers by being proactive, professional, and empathetic. • Creative problem-solving under pressure: self-motivated to complete tasks working independently.• Rapidly advanced to more senior roles. Starting in billing and sales, to fulfillment, and finally retention. • Self-motivated to complete tasks while working remotely.

• Gained entry-level experience in marketing, sales, and operational execution of a small business, driving sales through e-commerce methods and sourcing inventory online.• Developed expertise in social media marketing/advertising on various platforms (Facebook, Instagram, TikTok, Snapchat, YouTube, Google Business, Google Ads, and SEO).• Utilized ad analytics to interpret data and improve sales and retention (Shopify, Amazon, Facebook).• Achieved 100,000+ impressions and 50,000+ product visits per month on best-selling products on my Amazon store• Achieved 500+ sales per year selling various Beauty Supplies, Equipment and Nail Art via Amazon.

• Prepared various analyses and reports for Fortify Inc., including data collection for Current State, Gap Analysis, SWOT Analysis, Customer Personas, Journey Maps, and KPI’s.• In this McMaster/Mohawk business project teams were matched with start-up companies and worked as a consulting group preparing actual business strategy deliverables for the client.

• Developed proficient communication, multi-tasking skills and rapport with coworkers and members.• Strong experience in bar duties including wine service, opening/closing restaurant and bar areas, bussing tables, POS systems, serving tables and parties, mixing various specialty cocktails, processing phone orders, accepting stock orders, locking storage, stocking restaurant, and completing daily inventory counts• Actively assisted in the onboarding and training of inexperienced staff members

• Developed proficient communication, multi-tasking skills and rapport with coworkers and members.• Bar duties, wine service, open/close, POS systems, large events, inventory, training staff etc.

• Sales floor merchandising, floor remodelling and specialized training as a jewelry sales associate.• Responsible for supervision of checkout staff to ensure high standards of performance & conduct.• Worked with loss prevention and security, travelling to different retail locations as needed.• Received monthly employee recognition and rewards on multiple occasions.

• Learned to use accounting software to organize invoices and input data.• Gained experience with client relations and communications.

• Learned to work as part of a team and independently while maintaining an elevated level of productivity• Managed all aspects of food service at Dairy Queen, including cash, preparing both hot and cold food to satisfaction, table delivery, drive-through and closing/opening the store

• Responsible for managing seating, turnover, greeting & serving guests.• Furthered my understanding and experience of common restaurant responsibilities and expectations.

• Assisted with the development and execution of marketing for this private art school.• Teaching/supervising children ages 4-10, assisting in planning/execution of art education programs.