Sarah Weldon Email & Phone Number

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Establishing a new team “Business Support” by integrating and upskilling staff from four sectors of the business.Team Management.Assisting the day to day workload from teams such as commercial, finance, van sales etc.Integrating reporting from multiple teams to the Business Support team.Creating and testing a platform for online sales.Advising, testing and implementing new communication platforms (ticketing, phone etc)Creating a filing system for major documents e.g insurance, claims, complaints, compliance etc)

Dublin 11

Worked in all areas of the business to build an in depth knowledge of the product and its customer base. Responsible for department management, product development, process improvement, customer experience.Handled all aspects of team management including, recruitment, training, scheduling, and disciplinary.Identified contact drivers and pain points and implemented self service functions and a community help desk, improving agent productivity and increasing member satisfaction.Collaborated with the IT development team in process changes, product development, testing and deployment.Introduced a ticketing system, live chat and social platforms and developed an omnichannel team.Created a system to remotely assist customers with technical issues at lockers, greatly reducing engineer visits and improving customer experienceLogged, audited and processed claims and refundsProvided assistance to Customs and Garda becoming the liaison with internal and external security, fraud management and regulatory teamsAssigned to multiple committees to assist with the integration of Nightline and UPS

Dublin 4

Assisted customers with billing, sales and technical queries via telephone.Upskilled in multiple products and cross trained with the Retention Team in order to provide a complete customer journey.Identified as a senior team member and assisted with training and guidance of new team members.

Higher National Diploma, Business, Management, Marketing, And Related Support Services

Diploma Of Education, Supervisory Management