Sarah Laberge Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Responsible for the upgrade of the myUHN Patient Portal (“myUHN”) to Epic’s MyChart (“MyChart”), utilizing change management best practices and reaffirming staff buy-in• Successfully transitioned ~100,000 users of the original myUHN to MyChart• “Super User Lead” for UHN’s Patient Experience portfolio, ensuring ~50 staff received Epic training• Facilitate Digital Patient Experience Working Group meetings, managing the demands of all levels of clinical and leadership staff and providing recommendations on decisions that impact myUHN functions and usability• Collaborated with clinical and UHN legal subject matter experts to develop policies and processes to improve clinical workflows as well as patient safety, privacy, and quality of care.• Developed patient and staff communication strategies and education resources throughout the transition phases • Fostering change by leading the implementation of secure two-way patient to provider communication, overcoming internal pushback and advocating for patient self-scheduling.• Provide myUHN monthly summary reports, individual clinic activation and use reports to leadership• Provide guidance and support to the nine myUHN Support Engagement Coordinators

Toronto, Canada Area

• Intake of all patient and staff inquiries regarding myUHN Patient Portal- receiving ~1,200 calls and e-mails from patients, caregivers and staff per month.• Coordinated myUHN expansion activities across all UHN sites, clinics, and the community to increase use, increasing registered users by a 360% increase.• Staff liaison for the Digital Patient Engagement Consulting Group, incorporating the patient’s perspectives into digital patient experience initiatives, ensure UHN’s Patient Declaration of Values are met, primary point of contact for UHN Patient Partners• Led the myUHN Patient Portal patient (N=19,141) and staff evaluations (N=1,142); designed and disseminated surveys, analyzed and reported results. • Trained and on boarded both internal and external staff to the myUHN Support team, presented demos of myUHN to staff, developed myUHN staff and patient resources in plain language.• Troubleshooting for myUHN users using non-technical terms and visuals to non-technical audiences. • Collaborated with Managers within Patient Experience to develop clear communications for patients and families during COVID-19.• Led community outreaches, presented and provided myUHN demos to community organizations.• Submitted successful applications and presented to local and international conferences.• Partnered with UHN Digital to co-design new features on myUHN, developed a process for recruiting patients for new digital initiatives.• Record myUHN inquiries through JIRA, produce monthly operational reports. • Oversee social media for myUHN, ensure marketing materials are available at all UHN sites.

Waterloo, Ontatio

Actions:• Managed a national health and mobility survey, developed study protocol, submitted and received ethics approval.• Engaged with stakeholders to promote and disseminate the survey.• Responded to inquiries and concerns from participants via telephone and e-mail.• Resolved technical problems with SurveyMonkey via online communication (e-mail).• Collected highly sensitive data of 4600 participants and maintained a high degree of confidentiality.• Cleaned and coded data, performed statistical analyses using SPSS, interpreted results. • Strengthened leadership skills by mentoring an undergraduate research assistant.• Developed three manuscripts focusing on health issues in seniors and presented preliminary study findings.

University Of Waterloo

Online TA/Preceptor training to understand how online learning differs from face-to-face. Responsible for assisting the professor in the following areas:• Course development• Constructing, proctoring and grading exams• Grading assignments • Lecturing• Holding office hours to work with students one-on-one• Monitoring students' academic progress, responding to inquiriesPast TA position:HLTH 260- Social Determinants of Health HLTH/SOC 352- Sociology of AgingHLTH/GERON 201- Aging and Health

Waterloo, Ontario

Actions:• Interviewed participants in a nationally recognized study that focuses on posttraumatic growth in parents caring for a child with a life-limiting illness, couples coping with caregiving together as well as undertaking an exploration of family bereavement over time when a child dies. • Transcribed data post-interview. • Participated in national meetings providing new perspectives on caregiving and meaning from personal experience.• Compiled an exhaustive literature review on what we know about meaning and caregiving, grief and bereavement.

Waterloo, Ontario

• Reporting directly to the Administrator of the School of Social Work• Providing coverage for staff through a wide variety of tasks related to administration in preparation for incoming BSW and MSW students• Coordinating projects and special events

Actions for Accommodated Exams: • Prepared examinations depending on individually student needs, managing multiple student rest breaks and timekeeping issues, and being accountable for generating proctor reports for any incidents.• Monitored students during tests, quizzes and examinations.• Setup exams that require software such as Microsoft® Office Suite, Kurzweil®, ZoomText®, Dragon Naturally Speaking®, JAWS.• Dealt with inquires raised by candidates and with examination irregularities in accordance with University policies and procedures.• Responsible for contacting individual faculty when necessary.• Working independently and in a team environment while still providing a high level of service to students by understanding their needs.• Multi-tasking with frequent interruptions. • Excellent oral and written communication skills required to deal with upset clients, sensitive and confidential situations in a professional and courteous manner.

Assisted in writing a scoping review for a locally drive collaborative project aimed at identifying models, theories and frameworks for mobilizing partners in community-based adult injury preventionActions:• Worked with health promoters, public health nurses and academics to identify theories, models and frameworks that mobilize community partners to address fall prevention in the community.• Reviewed 5000+ articles in primary and grey literature. • Utilized the critical appraisal tool MetaQAT to evaluate theories, models and frameworks for applicability and transferability to the work of Ontario public health units. • Designed a poster to showcase findings for presentation at international and national conferences.• Assisted with the writing and revisions of the scoping review.

Canadian Consortium for Neurodegeneration and Aging (CCNA) Driving and Dementia Team and the Canadian Institute for Health ResearchPurpose of the Study: To understand the process of coping, decision-making and adaptation through the process of driving cessation for persons with dementia and their family caregivers, we analysed the relationship between independence, social identity, and emotional responses in their experiences of this major life transition. Actions:• Interacted with caregivers of persons with dementia, co-facilitated focus groups and individual interviews.• Coded seven semi-structured interview transcripts (50-100 pages each), analyzed and generated descriptive themes while maintaining participant confidentiality. • Assisted with the writing and revisions to publish the manuscript.

London, Canada Area

• Customer service• Stock handling• Handling cash transactions

Kitchener, Canada Area

• Lead health promotion activities (e.g., recruiting and encouraging residents to attend Rev It Up sessions)• Lead social hour with the residents• Developed the 'Travel Tuesdays' program

Actions:• Planning a week of socially engaging and physical activities for children ages 5-12• Accommodating children with special needs to ensure inclusiveness• Individual supervision of twelve children

London, Canada Area

Actions:• Reconstruction of the National Hats Tribute database• Periodically updating the organization’s website and archiving media• Editing and organizing members profiles

Master Of Science - Ms, Public Health And Health Systems

MSc Public Health and Health Systems. Specialization includes gerontology, substance use, falls prevention and health promotion.

Bachelor Of Arts (Ba), Social Development Studies With A Specialization Of Individual Development And Well-Being

Activities and Societies: Waterloo International-Global Experience Certificate Student Success Office- Canadian Culture Connection.

Study Abroad Term, Psychology And Sociology

Activities and Societies: ErasmusStudy abroad

Education record

Activities and Societies: Student Council Co-President 2009-2010 Student Council Secretary 2008-2009