Sarah Lalone (She-Her) Email & Phone Number

Auburn Hills, Michigan, United States

Position to begin in a few short weeks....

United States

Identify and honor businesses and organizations that display a commitment to excellence in their human resource practices and employee enrichment. Work with clients as they move through various stages of the program and join our community of resources. Focus on communication, work-life balance, employee education, diversity, recognition, retention, marketing and more. Planning on-site events as well as digital/virtual live and pre-recorded programs with digital/print materials and client development.

Identify and honor businesses and organizations that display a commitment to excellence in their human resource practices and employee enrichment. Work with clients as they move through various stages of the program and join our community of resources. Focus on communication, work-life balance, employee education, diversity, recognition, retention, marketing and more. Planning on-site events as well as digital/virtual live and pre-recorded programs with digital/print materials and client development.

Identify and honor businesses and organizations that display a commitment to excellence in their human resource practices and employee enrichment. Work with clients as they move through various stages of the program and join our community of resources. Focus on communication, work-life balance, employee education, diversity, recognition, retention, marketing and more. Planning on-site events as well as digital/virtual live and pre-recorded programs with digital/print materials and client development.

Clinton Township, Michigan, United States

Auburn Hills, Mi

•Manage day-to-day operation of assigned VWGoA Academy Meetings for US and Canada •Ensure compliance •Source and award a high-volume of catering and event orders on a weekly basis for several repeatable training programs held in company locations across the US and Canada•Source, negotiate, and contract venues/vendors outside of company locations if applicable•Reconcile invoices from multiple suppliers on a monthly basis•Ensure data reconciliation is complete and accurate•Facilitate program data management process, data integrity and reporting•Ensure the correct signatures on appropriate documents

Farmington Hills, Michigan

Marketing and CommunicationResponsible for all digital, print and social media marketing for non-profit organization including annual reviews, brochures, advertisements, and event program booksWrote press releases for organization and distributed to various media outletsResearched and followed multiple sources of entrepreneurial resources to share with network of membersWorked with various diversity and inclusion teams to enhance opportunities available to membersRevitalized organization’s marketing materials and website to create a cohesive, uniform brand ensuring the organization is represented accurately, objectives were clear, and messaging is appropriate to various audiencesDeveloped marketing strategy for organization’s events and initiatives and actively sought promotional partners to extend organization’s reach and attract new customersEvent ManagementDevelopment of educational and informative programming for organization’s members and entrepreneursComplete event planning and management from developing budget, to site selection, décor, flow of event, creating Run of Show, coordinating roles and responsibilities for all staff and volunteers, reviewing and signing contracts, banquet event orders and resumes to ensure event is successfulCreated marketing materials, sponsorship opportunities, and system for tracking of deliverablesCommunicated event needs to venue including staff arrival time, set up and teardown of room, audio visual needs, managing vendors, and food and beverage requirementsWrote event evaluation surveys, thank you correspondences, event recaps, surveys and debrief notes and minutes from meetings to evaluate and effectiveness of each event and making necessary improvements

Detroit, Mi

This position supports Hospitality Services at the Detroit Branch, and is responsible for coordinating and executing events and selling the Conference Center to external clients. Position coordinates all sales efforts and logistics related to events and serves as main point of contact to client and departments supporting execution of client requests and needs. Principal Duties and Responsibilities:Proactively works with all clients to identify and fully understand program and event needs including room set up information, audio visual, catering menu selections, arrival and departure pattern. Actively assists in developing a marketing plan for identifying organizations who meet the outreach eligibility guidelines, and proactively conduct outside sales calls to solicit business. Provides direct catering support staff as client requirements dictate, and liaise with food service management as needed. Provides accurate and timely information to all departments for planning and execution, and proactively liaises with departments to ensure all details and last minute changes are addressed. Provides logistical support ensuring all client requests are met by checking room set-up, audio visual/technology, and catering are set according to department service and operational guidelines. Performs audio visual set-up for events and works with IT or others for video conferencing or other specialized technical services. Provides exceptional customer service in all interactions to include greeting clients and directing attendees. Assists management with a variety of duties, which include, but are not limited to, supervising work flow and delegation of daily activities, providing staff training and guidance, metrics and reporting on activity in the Conference Center, assisting with the department budget and monitoring expenses and other projects within the hospitality services department as identified by management.

Leadership and MentoringVoluntarily mentored staff and interns with personal and professional development including cross-positional training to create a more sustainable organization and improve teamwork and productivityManaged more than 40 employees, conducted performance reviews, and served as a link between upper management, human resources and associatesWorked with associates from multiple departments to improve service standards and employee relationsResponsible for the recruitment, hiring and management of temporary employees and volunteers including assignment of duties, supervision of work flow, and reassignment as necessaryDeveloped training program for new associates, which cut training period in halfCustomer Service and SalesWorked independently, as well as with members of a team, to provide exceptional guest service and ensure the integrity of business while addressing the needs of a diverse population of guestsCultivated relationships with members, volunteers, corporate sponsors and partner organizationsFollowed-up on leads, inquiries and referralsMet with potential customers and delivered presentations to determine level of interest, gain an understanding of customer needs and acquire new members and partnersCreated monthly reports, evaluated current offerings, and strategized to improve efforts in the retention of customersConducted research and attended outside events to attract new potential customers and promote upcoming organizational eventsAssisted customers with purchases, provided suggestions to increase sales of additional product and services to current customers, and consistently met projected sales goals

Maintained approximately 500 machines in assigned section while addressing the needs of a diverse population of guests. Worked independently, as well as with other members of a team to ensure the integrity of the gaming floor. Promoted new machines and marketing initiatives. Accounted for monetary transactions and handling of sensitive materials.Key Accomplishments:Received numerous "Slot Bucks" (a performance reward program) for proven communication skills and ability to multi-task while projecting a positive imageSelected as trainer for new employees"Employee of the Month," February 2007

Managed approximately 40 employees while serving as a link between upper management and associates through newsletters, monthly associate meetings, quarterly and yearly evaluations, and the maintenance of employee files. Proved ability to multi-task by supervising employees while simultaneously ensuring the integrity of multiple areas of gaming floor. Organized and administered monthly meetings, which often included training. Worked in conjunction with associates from multiple departments to improve service standards and employee relations.Key Accomplishments:Wrote departmental standard operating procedures, which were compiled into a departmental handbook Created departmental templates such as those used for scheduling, disciplinary actions, timekeeping, shift requests, and employee recognitionManaged employee shift requests, timekeeping, office and equipment inventoryDeveloped department's "Slot Finder," which improved service standardsComposed department's monthly newsletter, "Slots of News"Developed training program for new associates, which cut training period in halfNamed "Teamwork Champion," December 2002, an award recognizing exemplary teamwork and communication amongst management teamQuarterly "Super Buck" winner for 2nd and 3rd quarters, 2004Office and AdministrativeProficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Adobe AcrobatMaintained finances, assisted in the development of budget and tracked expendituresProvided financial summaries of accounts and assisted in budgetary projections and forecastingAssisting in fundraising efforts including creating custom sponsorship packagesWrote departmental standard operating procedures and created departmental templatesManaged organization’s website and online membership directory

Maintained approximately 500 machines in assigned section while addressing the needs of a diverse population of guests. Worked independently, as well as with other members of a team to ensure the integrity of the gaming floor. Promoted new machines and marketing initiatives. Accounted for monetary transactions and handling of sensitive materials.Key Accomplishments:Received numerous "Slot Bucks" (a performance reward program) for proven communication skills and ability to multi-task while projecting a positive imageSelected as trainer for new employees"Employee of the Month," February 2007

Counted and extracted funds from slot machines and tables.

Maintained safety of internal and external guests. Trained new associates.

Placed telephone calls to sell additional services to current customers. Wrote sales script and made follow-up calls to confirm orders. Trained new associates.

Assisted customers with purchases, provided suggestions to increase sales, and consistently met projected sales goals. Merchandised displays and maintained inventory levels.