Sarah L. Email and Phone Number

As a direct report to the executive director, I take on a wide range of tasks, including: -event coordination leading up to and including execution. Events scaled from smaller networking events to large community-wide events such as SummerFest, which attracted 90+ vendors and was attended by thousands of people;-daily banking and bookkeeping tasks via QuickBooks Online; -monthly billing and maintenance of detailed membership lists and communication logs;-coordination with the membership to create a weekly newsletter announcing member and town-wide news and events;-created the first operating budget document in a number of years, which allowed us to create projections for the following year and plan for adding 3 special town-wide events to our repertoire.

Oversaw the development and promotion of Tennis on Campus, Sets in the City, and Adult Tournaments programming for New York and New Jersey, with a focus on increasing participation through innovative play formats for the Under-40 age demographic.Major tasks included: Managed day to day operations of programs: budgeting and purchasing, registration, scheduling, planning social events, while developing and maintaining impeccable customer relations via all forms of communication.Collaborated with customers and program coordinators regularly to disseminate program-related news and offerings.Coordinated with Marketing to increase visibility of adult programming across social media platforms and email campaigns.Served as a UAT tester for various technical products.Served as staff liaison to the Adult Competition Committee.

Worked alongside the adult leagues manager and local coordinators in administering USTA Adult Leagues in New York and New Jersey. Major tasks included: Planning and executing eight 2017 Adult League Section Championships: overseeing registration and accommodations and contracting staffers and merchandise vendors, as well as serving as on site tournament director; assisting local coordinators in fulfilling and shipping merchandise orders; Reviewing several daily reports in order to maintain the integrity and fairness of the leagues program; scheduling leagues events in tournament software; processing contracts and payments for independent contractors and other vendors; assisting with customer concerns and rule interpretation via phone/email.

Served as the first point of contact for customer service inquiries, player-facing projects and tournament administration, working closely in conjunction with the manager of Adult Competition to grow adult competition on a national tournament level. Major focuses included:Leading the annual sanctions and schedules process with the Adult Competition Committee for USTA Adult Championships, including the review of 70 existing and new national tournament applications annually; acted as liaison for the Senior International Team Selection subcommittee and potential team members, supporting both groups in all aspects of team selection including timelines and applications, the preparation of player agreements, grant and uniform fulfillment, as well as coordinating with the Marketing department to assist in player publicity efforts; managing and reviewing the tournament feedback process, utilizing Verint Vovici to collect data via surveys; maintaining the USTA Tournaments website in American Eagle CMS and creating basic content as needed; testing enhancements for web-based tournament management software and iPhone applications; performing administrative duties, e.g., responding to all correspondence from customers, publishing rankings, coordinating all legal agreements, placing supply orders and processing monthly grants.