Sarah Lapointe Email & Phone Number

* Fully experienced with Telephone & Front Desk Reception * Excellent Data Entry, Filing Database, Records Management, Reports & Spreadsheets * Calmly and effectively dealt with emergency situations and complaints* Arranged surgery dates and estimates for every individual case* Scheduled appointments and meetings to work with Doctors and clients agenda* Logged medical documents and communications from clients with detail* Handled Bank Deposits, accounts payable and receivables in a professional manner* Word * Excel * PowerPoint * Publisher * Avimark * Outlook * Windows Vista/XP* Provided friendly, helpful information to customers through telephone, email, and in-person enquiries * Individually quoted prices, terms, trade-in allowances, warranties and delivery dates * Promptly prepared merchandise for purchase and sales, accepted cash, cheque, credit card or debit payment with a smile* Maintained sales records and ordered materials as required within a timely manner * Arranged for refunds, exchanged and credit for returned merchandise * Processed account payments; and received credit information * Advised customers on use and care of merchandiseSpecialties: * Personally designed the office renovations, planning, placement and colours to Help update/modernize the practice* Assisted with fundraising and advertising for the clinic * Created the entire SOP Manual (Standard Operating Procedure) for the clinic * Helped to design a new website for the clinic, and updated it on a regular basis * Designed information newsletters to be sent out to clients and information brochures to attract potential clients

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  Ridgetown College

  Medical Office Administrations