•Maintaining €70 million ledger, collection of all debt prior to twice yearly Festivals.•Developing and maintaining Credit Control policies and procedures including terms and conditions on the website, debt collection and refunds workflow.•Processing bank receipts and allocating cash in dual systems.•Weekly reporting of aged debtor analysis to CFO.•Creation, UAT and rollout of new invoicing system.•Recruitment, training and management of temp members of staff.•Liaising with internal software developers, revenue reconciliation with FP&A, and related bank account with Accounts Assistant.•VAT/TVA reporting.

•Processing client pricing using highly bespoke MS Excel & VBA based financial models.•Working to tight deadlines to ensure Tender documents are completed to secure new business and reporting on existing clients to ensure business renewal.•Attending budget and forecasting meetings and presenting financial Month End reports/journals.•Ownership of monthly P&L reporting to Financial Accounting manager.•Editing complex financial and pricing models.•Production of accurate and timely MI.•Administration, payment and monthly collection of dentists’ loans.

•Providing high-standard customer service, selling health plans to pet owners, retaining clients wishing to leave and complaints handling.•Processing client loans, creating and authorising monthly payments, administering refunds.•Supporting sales team when launching a new practice and providing ongoing assistance.•Presenting to other departments within Denplan and at roadshows to promote knowledge of the small, rapidly growing business.•Producing administrative letters, monitoring my team’s diary to delegate workload efficiently whilst monitoring daily recruitment against target.•Outbound calling to prospective clients and veterinary practices.