I am currently the Visitor Centre and Community Benefits Officer for the Beddington Energy Recovery Facility (ERF). I am in charge of showing visitors around the ERF and coordinating their visit. My job role also includes: Liaising directly with members of the public over the phone and via email. Making sure all the necessary paperwork and safety documents have been received and filed away. Making sure all documents are kept up to date. Being familiar with GDPR in order to protect our visitor’s data. Adding to a monthly report on how many visitors the site is receiving. Taking responsibility in planning and creating materials to be used in presentations to the public. Working collectively with other teams on site to coordinate visits. Administrating the community benefit fund coordinating meetings with local Councillors and residents.Setting up meeting rooms. Collating data and applications for the fund and sharing this with the panel. Preparing the agenda, taking and sharing the minutes for the community benefits meeting. Going offsite to visit projects that have applied to our community benefits fund to show our support. Attending the community liaison group meeting quarterly.Being involved in the creation of our Visitor Centre at Beddington. Being part of creating the Virtual Visitor Centre for the Beddington ERF, an online website showing how the ERF works. Creation of the graphic information panels which are to be displayed in the visitor centre. Getting amendments from stakeholders and passing all the information after quality checking it to the design team. I have been involved in keeping track of the budget for the visitor centre fit out. ordering stock on our company procurement system and set up requisitions for payment to suppliers that have offered a service to us. I am first aid trained.

I gained experience in coaching new starters and active case managers helping them develop their knowledge. My job role also included: Quality checking coordinators work.Responsibility in booking rooms for training.Training in a classroom environment.I have done training sessions on the new complaints procedure regulated by the FCA and other client based subjects. I am responsible for listening to and auditing coordinators calls. I also take responsibility in planning training material and organising the sessions with management. I have been involved in writing training presentations on subjects such as compliance and customer service excellence. I have trained new starters who have joined the company on the systems and procedures that are in place.

Answering the telephone to clients who need medical assistance abroad- Corresponding with insurers, overseas medical facilities, overseas agents to provide appropriate medical assistance to policyholders- Deal with high profile and high cost claims- Monitor reserving on claims and ensure consistency throughout the life of a claim- liaising with Underwriters, insurers,brokers in regards to policy limitations - Adhere to financial authorisation limits as per guidelines of insurers- Reading policy wordings to make sure policy holders adhere to their conditions.

As a senior case manager I have many responsibilities. - Answering the telephone to clients who need medical assistance abroad- Use of general office equipment such as telephone, copy machine, fax machine, calculator, computer.- Checking the department's SLA's are being met and releasing the daily stats.- Assisting the team manager with their role and running the team- Managing a team of 8 or more people when the team manager is not there. - Setting up the team for the day including allocating their lunches and work load. - Coaching new case managers as and when required to assist with their personal development - Checking all case managers new cases for quality control and attention to detail.- Corresponding with insurers, overseas medical facilities, overseas agents to provide appropriate medical assistance to policyholders- Deal with high profile and high cost claims- Monitor reserving on claims and ensure consistency throughout the life of a claim- liaising with Underwriters, insurers,brokers in regards to policy limitations - Reviewing the teams high cost notifications and sending them directly to the underwriter- Adhere to financial authorisation limits as per guidelines of insurers- Reading policy wordings to make sure policy holders adhere to their conditions.- Assisting with repatriation of policyholders and companion- Arrange medical evacuations and air ambulance repatriations- Ability to speak, read, write, and communicate effectively.- Attended IAG members conference to meet our agents and suppliers used worldwide- Taking complaint calls that need to be escalated to a manager and resolving them- Monitoring and updating excel spreadsheets to confirm all cases are kept up to date- Medical terminology knowledge- Can work well under stressful circumstances.- Stays after work until the work needed is resolved or cover comes in.- Fire Marshall trained

As a senior case manager I have many responsibilities. - Answering the telephone to clients who need medical assistance abroad- Checking the department's SLA's are being met and releasing the daily stats.- Assisting the team manager with their role and running the team- Managing a team of 8 or more people when the team manager is not there. - Corresponding with insurers, overseas medical facilities, overseas agents to provide appropriate medical assistance to policyholders- Deal with high profile and high cost claims- Monitor reserving on claims and ensure consistency throughout the life of a claim- liaising with Underwriters, insurers,brokers in regards to policy limitations - Reviewing the teams high cost notifications and sending them directly to the underwriter- Adhere to financial authorisation limits as per guidelines of insurers- Reading policy wordings to make sure policy holders adhere to their conditions.- Assisting with repatriation of policyholders and companion- Arrange medical evacuations and air ambulance repatriations- Attended IAG members conference to meet our agents and suppliers used worldwide- Coaching new case managers as and when required to assist with their personal development - Checking all case managers new cases for quality control and attention to detail.- Taking complaint calls that need to be escalated to a manager and resolving them

- Answering the telephone- Diagnosing the area of law - Means testing client's to see if eligible for free legal advice. - Passing eligible clients through to a specialist lawyer-Trained in answering clients via email

- Greeting customers face to face - Setting up the bar for the day making sure we had sufficient stock.- Taking food and drink orders - Delivering food and drink orders to customers. - Carry out instructions given by the management team and head office- Cleaning the bar - Working on the bar at weddings. - Working unsociable hours. - Changed empty beer barrels - Keep up to date with current promotions and new products- Worked on the till - Counted the money in the till at the start of the day.- Stocking the shelves. - Took the inventory when more stock was needed - Be involved and contribute at team meetings- Make customers aware of offers on our great food and drink range