Sarah Lynn Email & Phone Number

As a dedicated Customer Education Specialist at CipherHealth, I am committed to providing exceptional support and training to optimize our customers' experiences with our innovative solutions. My role encompasses a broad spectrum of responsibilities aimed at enhancing customer education and satisfaction:1. Training Material Creation and Delivery:Develop and deliver comprehensive training materials, including online courses, webinars, and documentation, to empower customers in maximizing the use of CipherHealth's products.2. Cross-Functional Collaboration:Collaborate closely with the product and customer success teams to identify customer needs, align training content with user requirements, and integrate educational initiatives with product development and customer success strategies.3. Program Effectiveness Monitoring:Monitor and evaluate the effectiveness of training programs, making necessary adjustments to enhance program impact and improve user proficiency.4. Collaboration with Marketing and Sales:Work with marketing and growth departments to promote and support customer education efforts, ensuring these initiatives align with overall organizational goals.5. Customer and Partner Relationship Management:Develop and maintain strong relationships with customers and partners, fostering a collaborative environment and ensuring continued success in product utilization.6. Metrics and Reporting:Measure and report on the success of customer education programs, utilizing metrics such as course completion rates and customer satisfaction to provide insights for continuous improvement.7. Challenges Resolution:Identify and proactively resolve challenges within the customer education process, ensuring a smooth and effective learning journey for all users.

Middlebury, Connecticut, United States

1. Client Engagement and Relationship Building: Cultivates and maintains strong relationships with clients, acting as the primary point of contact during the implementation phase. Understands client needs, goals, and pain points, collaborating to tailor implementation strategies that align with their objectives.2. Strategic Implementation Planning: Develops comprehensive implementation plans, outlining clear objectives, timelines, and key milestones. Collaborates with cross-functional teams to ensure alignment between client expectations and internal capabilities.3. Training and Education: Coordinates and facilitates training sessions for clients, physicians, and medical staff to ensure a thorough understanding of our device and workflow integration. Creates and delivers training materials, workshops, and resources to support successful adoption.4. Workflow Integration: Works closely with clients to analyze and optimize workflows, identifying opportunities to seamlessly integrate our device and technology. Provides expert guidance on process changes and adjustments necessary for efficient device utilization.5. Project Monitoring and Quality Assurance: Oversees the end-to-end implementation process, monitoring progress and ensuring adherence to established timelines and milestones. Conducts regular assessments to ensure that all necessary roll-out processes have been executed, and the implementation meets the highest standards of quality.5. Stakeholder Collaboration: Collaborates with cross-functional teams, including Sales, Product Development, and Account Management, to ensure a smooth transition from implementation to ongoing account management.6. Continuous Improvement: Continuously evaluates and refines implementation processes based on feedback, industry best practices, and evolving client needs. Provides insights and recommendations for product enhancements and process improvements to drive customer satisfaction and operational excellence.

Waterbury, Connecticut, United States

1. Training Program Development: Created and designed comprehensive training programs for clinical trainers to ensure consistency, accuracy, and effectiveness in training medical assistants. Developed training materials, curriculum, and resources for both virtual and hands-on training components.2. Virtual Training Program Creation: Designed and developed engaging virtual training modules that effectively convey essential knowledge and skills to clinical trainers. 3. Hands-On Training Implementation: Established and managed hands-on training processes, ensuring that clinical trainers can effectively translate knowledge into practical skills for medical assistants. 4. Training Program Assessment: Monitored and evaluated the success and effectiveness of training programs using data-driven metrics and feedback from clinical trainers and trainees. Identified areas of improvement and adjusted training content, methods, and delivery based on analysis of training outcomes.5. Corporate Training Sessions: Conducted engaging and informative corporate training sessions for large groups, showcasing best practices, new methodologies, and updates in clinical training.6. Team Management: Lead and managed a team of clinical trainers, providing guidance, support, and mentorship to ensure their professional growth and success. Set performance expectations, conducted regular performance reviews, and address any performance-related issues.

Bridgeport, Connecticut, United States

I worked as a full-time English teacher for 7th and 8th graders. As the full-time certified teacher, my job included the following:-Created and implemented a curriculum plan based on the Common Core State Standards-Planned, differentiated, and taught lessons in a first grade classroom.-Facilitated small group instruction to meet students individual needs-Created and Implemented an effective behavioral plan to maintain classroom management-Communicated consistently with students' parents to ensure we were all working together towards the students' success-Planned, organized, and facilitated field trips for student's continued growth and learning-Collaborated with staff and teachers to ensure best practice was consistently being used in the classroom-Consistently communicated with parents and staff to ensure the success and comfort of all students

Wolcott, Connecticut, United States

As a student teacher, I worked with the main, certified teacher to prepare for my own full-time certification. My duties as the student teacher include the following;-Planned, differentiated, and taught lessons in a first grade classroom.-Facilitated small group instruction in each subject (English, Math, Science, and Social Studies)-Created and Implemented an effective behavioral plan to maintain classroom management-Consistently communicated with parents and staff to ensure the success and comfort of all students

Wolcott, Connecticut, United States

As an intern, I acted as a full-time substitute teacher rotating between the 3 elementary schools in town. when a teacher was out, I would assume all the duties and responsibilities of the full-time certified teacher. On days when all full-time certified teachers were onsite, I would pull small groups and conduct lessons or provide extra help where I could.

Wolcott, Connecticut, United States

As a substitute teacher I assume all the responsibilities of the full-time classroom teacher if they cannot attend to their classroom.

Wolcott, Connecticut, United States

• Taught special education students at the high school level useful “life-skills” and ensured their comfort and success in the mainstream classrooms by clarifying and/or simplifying challenging lessons• Guided lessons, when appropriate, for students at an elementary school level and further assisted the main, certified teacher in various tasks which enriched the students’ overall learning experience

Naugatuck, Connecticut, United States

• Responsible for up to 75 children daily (ages ranging from 5yrs to 11yrs over the years) and 11 counselors (upwards of 16 years of age)• Designs weekly calendars, planning field trips and creating daily schedules, then facilitates and regulates day-to-day activities while delegating appropriate responsibilities to staff members• As supervisor, acts as a mentor to counselors and assesses their performance, produces evaluations then conducts one-on-one meetings with individuals to recognize their areas of strength, address any issues and lay out clear expectations for the future• Develops and implements fresh systems of organization for the camp to ensure proper communication between staff, children and their parents/guardians

Storrs Center, Connecticut, United States

• Examined and typed survey results for online public opinion database• Proofread then edited and corrected errors on documents to ensure the quality and accuracy of the online database

Master Of Education - Med, Elementary Education And Teaching, 4.0

Bachelor Of Arts - Ba, English Language And Literature, General

Mathematics

High School Diploma