Supervise a field staff team of 10 Student Development Managers and Family Education Advisors in both the U.S. and China including weekly team and individual meetings to define employee functions and improve performance. Attend and contribute to management meetings outlining weekly goals, key performance indicators and quarterly goals. Oversee escalated student cases and ensure all instances result in successful closure. Serve on a curriculum team as a lead, editor and developer to create online lessons for Student Development Managers to implement throughout the school year. Timely processing of timecards, expense reports, student refunds and invoices. Interview and train new staff.Perform all duties of management position while working remotely.

Case managed up to 30 international students including monthly reporting, weekly parent communication, in person visits and classroom observations. Served as a liaison between school, students and host families providing advice, support and mediation when necessary.Establishef rapport, build mutual trust and respect with students while always being sensitive of cross-cultural backgrounds and norms.Coordinated and conducted quarterly orientations and events for both students and host families.Conducted housing inspections, evaluations and maintained accurate host family profiles.Balanced student event budget and ensured accurate payout of stipend payments to host families. Conducted monthly meetings with school administration to discuss student progress, well-being and academic goals.Maintained accurate documentation of student information, successes, issues and concerns.Escalated student issues appropriately and provided local and emergency support to students in challenging situations. Participated in weekly staff, team and one-to-one meetings as well as attend regular professional trainings.Volunteer Positions within company: Mentor to new employees, Participant of Project Rise Committee, Open Host Enrollment Committee and Beta Testing Group

Taught inclusion students for ten years in a team taught environment. Responsibilities included lesson planning, modifications to curriculum, incorporation of technology such as SMART board tools and Google Classroom, development and implementation of Individual Education Plans (IEPs) and daily co-taught planning and collaboration to meet and accommodate student needs.

Taught special education students for three years in a self contained environment. Responsibilities included lesson planning, modifications to curriculum, differentiation of all lessons to meet the developmental needs of all students and learning styles, and development and implementation of Individual Education Plans (IEPs).