Sarah M. Adams

Sarah M. Adams Email and Phone Number

CX Research and Measurement Director @ MetLife
New York, NY, US
Sarah M. Adams's Location
New York City Metropolitan Area, United States
Sarah M. Adams's Contact Details

Sarah M. Adams personal email

Sarah M. Adams phone numbers

About Sarah M. Adams

My life’s work thus far, from academia to industry, from specialist to generalist, has culminated in a passion for UX Research Leadership. In my first career, as a Professor of African art history, I studied ephemeral art that vanished and left human memory behind. The vibrancy of those memories, and the people who held them, were far more compelling than any art object. I followed that love of people, stories, and visual culture into my career as a UX Research Leader. I have worked with Fortune 100/500 organizations in government, fintech, automotive, and communications media, and insurance. I bring powerful lens shifting to my work, offering clients and organizations a competitive edge via rigorous research detail alongside broad strategic insight. In a recent project, I conducted research that coupled my deep industry-specific experience with finger on the pulse knowledge of disruptors to that industry. My team delivered a solution to our client that helped them remain competitive in a swiftly changing landscape.My diverse background means that I create powerful empathetic bridges within my team:-Between team members from different disciplines-Between my team and the client-Between my client and their usersMy extensive public speaking experience, along with improv comedy training, means I deliver presentations that are concise, engaging, and memorable.I bring a deep rooted love of learning to my work. I have a BA from Wellesley College (cum laude), MA and Ph.D. degrees in African Art History from Yale, and an MSI in Human Computer Interaction from the University of Michigan. I was a Fulbright Scholar in Nigeria where I studied women’s body and mural painting in the southeastern region of the country. Key Capabilities:-Managing and Mentoring junior team members, managing teams-UX research (benchmarking, product analytics, quantitative research, ethnography/contextual inquiry, market research, journey mapping, JTBD, interviewing)-UX Research Strategy-UX Research OperationsCover Image Credit: Julie Mehretu, Stadia II, (2004). © Julie Mehretu, courtesy of the Carnegie Museum of Art, Pittsburgh.

Sarah M. Adams's Current Company Details
MetLife

Metlife

View
CX Research and Measurement Director
New York, NY, US
Website:
metlife.com
Employees:
42100
Sarah M. Adams Work Experience Details
  • Metlife
    Cx Research And Measurement Director
    Metlife
    New York, Ny, Us
  • Metlife
    Ux Research Director
    Metlife Mar 2024 - Present
    Remote
  • Metlife
    Ux Research Lead
    Metlife Jan 2024 - Mar 2024
    New York, United States
  • Sarah Adams Consulting
    Principal Consultant
    Sarah Adams Consulting Dec 2017 - Present
    Remote
    • Led hybrid ethnographic/eye tracking research focused on in-store wayfinding for big box home improvement store in order to improve visitor experience• Conducted participant interviews to inform in-store branding efforts and improve consumer satisfaction• Designed diary study for an early stage conversational AI fintech startup in order to inform future product direction
  • The Washington Post
    Principal Ux Research Strategist
    The Washington Post Apr 2022 - Dec 2023
    Remote
    • Built from the ground up the qualitative and quantitative UX Research/Market Research practices as first UX Research hire at Arc XP, Jeff Bezos-backed enterprise SaaS startup within Washington Post • Oversaw 28 different research projects across 14 different products during first year; actionable insights from research touched all of Arc XP’s most high profile products• Led a team of product managers and designers to conduct on site ethnographic research that led to prioritization of Search redesign across product suite • Created and implemented quantitative benchmarking program for multiple products within the CMS using behavioral and attitudinal metrics to track design impact and KPI progress on quarterly basis • Coached team of 6 designers and 18 Product Managers on methods and best practices for generative and evaluative UX Research to drive cross-product insights, including analysis and sharing findings, JTBD personas, journey mapping, tagging insights, and archiving research
  • The Washington Post
    Senior Ux Design Researcher
    The Washington Post Nov 2021 - Apr 2022
  • May Mobility
    Ux Strategist
    May Mobility Jan 2021 - Nov 2021
    Ann Arbor, Michigan, United States
    • Led UX Research to design and build demo of new autonomous transit experience • Partnered with CEO and presented vision for autonomous Sienna service to Toyota executives to secure $111 million in Series C funding• Oversaw daily standups, retros, sprint planning for team of Robotics PhD engineer as part of implementation of agile practices in order to improve team culture and productivity• Established UX Research practice from conception and identified key UX Research tools to integrate UX within an engineering-focused organization• Conducted field research on existing autonomous public transit service to improve current service and inform future service locations• Built collaborative relationships across organization to gain buy-in, shift perspectives, and establish more nuanced end-user vision throughout the organization
  • Accenture
    Experience Architect
    Accenture Sep 2018 - Jun 2020
    Ann Arbor, Mi
    • Oversaw research and was key decision-maker on project for after-market parts pricing system that improved efficiency and reduced cost per part by 54%, and errors by 62.5%. Key outcome: white label system projected to capture $121 million in revenue • Developed and executed year-long plan to research, design, and test concepts for greenfield vehicle remarketing website that replaced its 20 year old predecessor• Led research that helped client secure a $55 million dollar white label deal with an enterprise-level vehicle re-marketing company• Researched, developed, and executed strategy to deliver business insights for a smart vehicle posting platform in 3 months, resulting in a field-tested proof of concept• Conducted contextual inquiry on state court e-filing software in order to provide insight and solutions that significantly reduced processing time and rework for court clerks and judges
  • Ibm
    Software Design Intern
    Ibm Jun 2016 - Aug 2016
    Austin, Texas Area
    • Awarded highly selective internship to learn and apply IBM Design Thinking methods while working collaboratively with interdisciplinary team to research, design, test, and build a proof of concept for IBM Digital Badges program• Key outcome: IBM Digital Badges was released internally and externally which provides professionals with the opportunity to upskill and advance in their careers
  • The University Of Iowa
    Assistant Professor
    The University Of Iowa Dec 2001 - Jun 2007
    Iowa City
    • Managed and coached 12 Ph.D. and 5 MA degree candidates to support their academic and career development • Designed and taught undergraduate and graduate level courses comprised of 10 to 200 students• Led ethnographic research projects in Nigeria, Ghana, and South Africa by securing funding, outlining, defining research agenda, and acting as lead researcher for multiple projects
  • The University Of Iowa
    Visiting Assistant Professor
    The University Of Iowa Dec 2001 - Jun 2002
    Iowa City, Iowa Area
  • University Of Michigan
    Visiting Assistant Professor
    University Of Michigan Sep 2006 - May 2007
    Ann Arbor
  • Getty Research Institute
    Residential Scholar
    Getty Research Institute Dec 2005 - Jun 2006
    Greater Los Angeles Area
    Part of an international group of scholars in residence whose worked focused on the theme of Duration. http://getty.edu/research/scholars/years/2004-2005.html
  • Getty Research Institute
    Nonresidential Fellow
    Getty Research Institute Aug 2005 - Dec 2005

Sarah M. Adams Skills

Public Speaking User Experience Research Python Contextual Inquiry Writing Grant Writing Html Css Javascript Heuristic Evaluation Ethnographic Research Usability Testing University Teaching Teaching Editing Adobe Photoshop Adobe Illustrator Consulting Business Strategy Strategy Design Thinking Interviewing Qualitative Research Market Research User Experience User Experience Design User Centered Design Experience Design Secondary Research Ethnography

Sarah M. Adams Education Details

Frequently Asked Questions about Sarah M. Adams

What company does Sarah M. Adams work for?

Sarah M. Adams works for Metlife

What is Sarah M. Adams's role at the current company?

Sarah M. Adams's current role is CX Research and Measurement Director.

What is Sarah M. Adams's email address?

Sarah M. Adams's email address is sa****@****ost.com

What is Sarah M. Adams's direct phone number?

Sarah M. Adams's direct phone number is +143235*****

What schools did Sarah M. Adams attend?

Sarah M. Adams attended Yale University, University Of Michigan, Yale University, Wellesley College, Pointless School Of Improv, Ann Arbor, Fulbright Scholar In Nigeria.

What skills is Sarah M. Adams known for?

Sarah M. Adams has skills like Public Speaking, User Experience, Research, Python, Contextual Inquiry, Writing, Grant Writing, Html, Css, Javascript, Heuristic Evaluation, Ethnographic Research.

Who are Sarah M. Adams's colleagues?

Sarah M. Adams's colleagues are John Wrazien, Dennis Tedino, Priya Pachauri, Steven Parkin, Lirio Flores, Alan Ngo, Kim Heard.

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