Sarah M. Capps Email & Phone Number

Appleton, Wisconsin, United States

New York, United States

Own project delivery through full implementation lifecycle on multiple simultaneous projects.Partner with sales to scope projects for clients, building a statement of work based on estimates of time and effort to successfully fulfill requirements.Work with clients to gather key requirements on business processes and data needs on a per-project.

Richmond, Virginia, United States

Managed a team of Customer Success Partners, provided mentorship, technical expertise, and resolved client/project issues across the team. Developed and enhanced Managed Services policies and procedures.Oversaw and managed the resolution of critical issues, ensuring prompt and complete resolution of technical challenges and business issues.Led complex.

Dallas, Texas, United States

Led efforts in analyzing, collecting, and prioritizing client business requirements.Translated client business requirements into technical requirements.Developed, presented, and delivered high-impact demonstrations to prospective customers based on their needs.Consulted with the sales team and prospective clients to dive into deeper technical requirements.

Charlotte, North Carolina, United States

Managed a team of Managed Services Consultants through coaching, identifying, and resolving client/project issues across the team.Proactively identified areas of need to strategize and build enhancements to Managed Services delivery.Participated in pre-sales activities, in alignment with Sales and partnership with Director.Led Enterprise Managed Services.

Charlotte, North Carolina, United States

Resolved client service issues and skillfully managed complex client service problems.Developed and maintained technical expertise in assigned areas and utilized that expertise effectively to help clients.Oversaw and managed the resolution of critical issues, ensuring prompt and complete resolution of technical challenges and business issues.Completed.

Denver, Colorado

Developed and project-managed the transition from Salesforce Classic to Lightning.Conducted business analyses for the organization, through gap analyses and needs assessments, across multiple departments to determine technological needs.Streamlined the overall architecture of Salesforce, including new master-detail relationships, junction objects, custom.

Greater Denver Area

Led media team in developing instructional materials including infographics, videos, animations, and still imagery.Leveraged instructional strategies according to intended behavioral outcomes, employed appropriate pedagogical approaches specific to adult learning, and developed and evaluated learning objectives, assessment instruments, and exercises.

Denver, CO

Managed new technology implementations by performing quality assurance testing and developing new processes and documentation for internal and external users. Consulted with instructional designers and faculty to identify and implement e-learning tools to meet learning objectives.

Resolved complex billing errors Worked on new software implementation on the financial side Provided Spanish-English customer service

Master Of Education (M.Ed.), Human Resources Development

Activities and Societies: Phi Kappa Phi

Bachelor Of Arts (B.A.), Economics

Activities and Societies: Economics Student Association, Foreign Language Residence ProgramMinor in Spanish, Concentration in Medieval.