• Leading a new Patient Engagement project with the purpose of collecting health information to ensure proper health record maintenance to improve institution-wide care and service.• Assisting with the Education department with onboarding of new staff and ensuring all correct documents are collected and stored properly.• Building the foundation for clinical research studies prior to opening.• Followed established procedures & guidelines while assisting the Clinical Trials Pharmacy Unit with remote monitoring visits, providing updated pharmacy documents to sponsors, study monitors, and appropriate personnel.• Assisted the Clinical Trials Pharmacy to organize documents for Audits performed by both sponsors and Health Canada. That includes redacting, scanning, filing and organizing documents on Drive or SharePoint.• Provided assistance to the Clinical Trials Pharmacy Unit with the maintenance and modification of electronic information on SharePoint along with archiving study documents for closeout.• Assisted with budgetary support by handling reimbursement processes for patients currently enrolled in research studies while maintaining accurate record and control of the data.

• Received and process 30+ inbound calls per scheduled shift while simultaneously assisting patients and clinical staff.• Facilitated patient flow by notifying the provider of patients’ arrival, being aware of delays, and communicating with patients and clinical staff.• Maintained an efficient work flow while working as a team.• Managed confidential patient records and verified that all paperwork/lab work and referrals were properly documented.

• Managed the Digital Asset project for the department.• Replaced, reallocated, and removed unneeded assets from departments to improve company budget.• Retrieved invoices and helped with other general tasks around the office.

• Performed data entry and maintained confidential patient health records in a large database with over ten thousand entries.• Called patients to follow up on their experience in the department and their condition after receiving treatment/examination.

• Assisted customers by providing information and resolving their complaints.• Referred unresolved customer grievances to designated departments for further investigation.

• Transported confidential research files across different sites.• Filed over 100 research studies and maintained proper organization.