Sarah Mac Email & Phone Number

Sydney, New South Wales, Australia

•Created user stories and requirements in collaboration with wider Products, Developers and senior stakeholder.•Provide application consultancy for Mainframe and Calibre system and solution services in support of the business.•Responsible for business/system analysis, solution delivery and quality assurance spanning entire SDLC (Software Development Life Cycle)•Delivered multiple projects from start to go-live and provided ongoing support as system subject matter expert.

*Provide support for Calibre System*Write queries for Data extracts on Calibre System.•Managed Incident and Problem tickets•Work with stakeholders to gather requirements for business change request and projects and translates the requirement to functional solutions.•Recommend changes to processes and systems, with measurable business benefits, based on current and future customer needs, industry trends.•Engage technology partners for solution estimations, and deliverable timeline.•Provided Services Transition from development to production operations

Sydney, New South Wales, Australia

* Responsible for scheduling and delivering training to new team members* Updating Management Reports and visual Performance Displays* Management of Administration Workflow Management, including assigning of resources* Identifying and coordinating resolution of any administration related compliance incidents

Certificate, Itil Foundation Cert In It Service Management

Diploma Of Education, Financial Service - Superannuation

Diploma, Financial Services - Accounting

Associate Diploma, Business - Accounting

Associate Diploma, Accounting And Business/Management

Accreditation, Superannuation - Rg146 Tier Compliant

Diploma, Financial Services - Superannuation

Associate Diploma, Accounting And Business/Management