Sarah Macdonald Email & Phone Number

Greece And Spain

My love of travel and exploring exotic destinations inspired me to work in the travel industry and help others to have the best possible experience when going abroad. I work in resort, in different beach destinations each season to deliver exceptional customer service and guest experience in adults only 4 star+ concept hotels for world's largest tour operator. Engaging with guests throughout their stay, upselling TUI brand excursions and complaint handling. Health & Safety- Liaising with hotels to ensure hotel meets guidelines for start of season and maintains safety standards during guests' stay. Public Speaking- Present daily 'welcome meeting' presentations to new arrivals, and provided weekly presentations on board airport arrival buses taking guests to hotel complex.Target driven- Target based selling, service delivery and complaint handling in resorts. Achieved highest Customer Service feedback results for region in Summer 2019 season. (Based on customer questionnaires). Relationship building- a strong and efficient working relationship is required with supplier (the hotel) to minimize compensation claims for both parties and to ensure optimal guest experience. Languages- business needs periodically require that I assist French and Spanish speaking guests when their company representative is unavailable. Using and developing knowledge of conversational Spanish in resort.Emergency touch point for guests for any and all issues, including medical emergencies and accidents while overseas.

Grantown-On-Spey

Searching for a new challenge to sink my teeth into, I joined SeaHarvest Scotland as a Sales Consultant in September 2015. The business was a start-up seafood trading company which meant there was massive potential for growth and autonomy in my work. I was promoted to Sales Manager September 2016 after growing the customer base and turnover exponentially. Turned over £3 million in first year of trading.As the company grew I was responsible for a sales team of 3 and growing new business and supply pipelines.

North East Of Scotland

Aberdeen, United Kingdom

Procurement- role involves sourcing product from key suppliers, and buying product as required by the sales team. Negotiate lowest price with supplier to maximise company profit with each sale. Key focus on building effective working relationships with suppliers and regular interfacing between suppliers and sales team throughout the day to ensure product availability and prices are always up to date. Regular communication also ensures order/delivery problems are always quickly identified and resolved. Input purchase orders accurately on ‘Comtass’ database. International sales- trading fresh salmon using telephone and electronic means, in French and English. Comfortable working under pressure and meeting sales targets, adhering to strict deadlines as product being sold is fresh. Logistics- liaising with transport companies to ensure timely delivery and dealing with any delays and shortages that arise. Business development- cold calls. Secured new customers in both UK and France, setting up new accounts and developing customer and supplier base to increase sales.Payments- ensuring that sales always insured and within customers’ credit limit amounts. Support accounts department by requesting payments from customers before sales reach credit limit. Administration- updating prices and availability in real time on shared google sheets, supporting management and other members of sales team with sales. Ensuring technical information is obtained from suppliers in a timely manner so that customers requiring technical documents receive these on day of despatch with their orders. Daily use of Microsoft Office including Excel and Word. Communication- networking and interfacing with suppliers, customers, logistics companies and relevant departments within Salmac to build effective working relationships.

Grantown-On-Spey

While I was studying at University I cared for elderly clients part-time in a residential home. This was a very rewarding role that required emotional intelligence handling sensitive issues surrounding dementia care.

Master Of Arts (Ma), French Language And Literature, International Relations

MA Joint Honours in French Language and International Relations.

French Language And Literature

Full academic year ERASMUS Exchange as part of French studies at University of Aberdeen.

Highers, (Aabbc)