As a Senior Product Specialist, I coordinate and manage the New Product Introduction (NPI) process for all products defined by our Product Management team, supporting 3-4 product managers. I collaborate closely with international suppliers to ensure seamless NPI efforts and maintain accurate database records. I generate and maintain our Task Management System (Jira) to effectively organize and manage the NPI process. Leveraging strong organizational and time management skills, I handle diverse responsibilities to drive successful product launches and continuous improvement.

Optimize client communications via the S+O mailbox, showcasing strong interpersonal skills.Efficiently manage the S+O calendar, scheduling support sessions, and assigning team tasks.Coordinate seamless supply delivery for support sessions, building effective partnerships.Demonstrate expertise in end-of-lifecycle processes, contributing to client and team training.Serve as a reliable resource, proactively troubleshooting operational and administrative issues.Exhibit proficiency in navigating technology assets, systems, and databases, including Smartsheet.Contribute to operational efficiency by updating and creating SOPs.Facilitate onboarding for new S+O hires, emphasizing team development.Organize and maintain the S+O team space for an efficient work environment.Collaborate seamlessly on team events, showcasing excellent planning and coordination skills

Key Responsibilities:Provide direct patient care under the supervision of a registered nurseAssist with activities of daily living, such as bathing, dressing, and groomingTake vital signs and document patient informationAssist with mobility, including transfers and ambulationProvide emotional support and companionship to patientsCommunicate with interdisciplinary team members to provide continuity of careFollow infection control and safety protocolsAchievements:Consistently received positive feedback from patients and families for compassionate and attentive careSuccessfully completed continuing education courses to enhance clinical skillsAssisted in reducing patient falls by implementing safety protocols and monitoring patients at high risk

Accurately entered and updated large volumes of data into various systems and databasesVerified and validated data for accuracy and completeness using various tools and softwareIdentify and resolved data inconsistencies and errors to ensure data integrityCollaborated with cross-functional teams to improve data entry processes and proceduresMaintained and updated documentation related to data entry procedures

Key Responsibilities:Provide basic care to patients, including taking vital signs, bathing, and dressingAssist with mobility and transfers, as well as feeding and toiletingCommunicate effectively with patients, families, and healthcare team membersDocument patient information and report any changes in condition to the RN or LPNFollow infection control and safety protocolsParticipate in ongoing training and continuing education to maintain certificationAchievements:Consistently received positive feedback from patients and families for providing high-quality careAssisted in reducing patient falls by implementing safety protocols and monitoring patients at high riskSuccessfully completed continuing education courses to enhance clinical skills and knowledge.

Key Responsibilities:Manage day-to-day activities of the Post Closing Team, ensuring adherence to company standards and communicating goals and expectations while supporting staff development.Oversee workflow, establish priorities for the team, and identify trends in loan defects to collaborate on process improvements.Maintain essential IT operations for software, hardware, and network systems, serving as a subject-matter expert for Mac OS X, Windows, and common software applications.Provide technical support to end-users via phone, email, and in-person, ensuring compliance with regulatory guidelines and company standards.Develop strategies for improving internal processes, achieving efficiencies, and implementing new tools resulting in reduced on-site visits and network breaches.Familiarity with closing procedures in multiple states and managing large pipelines, with strong organizational, prioritization, and time management skills.Excellent communication skills and proficiency in Microsoft Office applications, along with an advanced understanding of conventional loan guidelines, including TRID requirements.Troubleshoot and resolve software and hardware issues, install and configure computer systems, printers, and other equipment, and monitor and maintain network performance and security.Create and maintain documentation of IT procedures and policies, work with vendors to resolve technical issues, and participate in ongoing training and continuing education to maintain knowledge and skills.Achievements:Successfully resolved over 90% of support tickets within the same dayImplemented a new remote support tool resulting in a 50% reduction in on-site visitsAssisted in the implementation of a new security system, resulting in a significant reduction in network breaches.

Key Responsibilities:Provide excellent customer service to hotel guests via phone, email, and in-person, promoting and selling the hotel's room service menu while taking orders, processing payments, and ensuring timely delivery of food and beverages.Communicate with kitchen staff to ensure accurate and prompt order preparation, handle guest complaints, and resolve issues to ensure satisfaction, while providing information about local restaurants and delivery options.Collaborate with other hotel departments to ensure a seamless guest experience.Assist the Food and Beverage Manager in daily operations, including staff management, inventory oversight, and budget maintenance, alongside administrative tasks like scheduling and training coordination.Ensure food and beverage service meets quality standards, maintain customer feedback records, and implement improvement strategies based on feedback analysis, while training and supervising staff in service roles and overseeing administrative tasks like time cards, payroll, and accounts receivable.Maintain communication with suppliers, manage contracts and invoices, and ensure timely delivery of quality products, while creating and updating documentation of procedures and policies to ensure compliance and efficiency.Handle time cards, payroll, and accounts receivable, collaborating with accounting for financial reporting, and maintain accurate financial records and prepare reports, identifying areas for cost reduction and revenue enhancement.Participate in ongoing training for food and beverage service and seek professional development opportunities in administrative and managerial areas.Achievements:Consistently received positive feedback from guests for providing high-quality customer serviceSuccessfully increased room service sales by 15% through effective promotion and upselling techniquesImplemented new menu items resulting in a 10% increase in average order value

Key Responsibilities:Assist the Food and Beverage Manager in the day-to-day operations of the restaurant, including managing staff, overseeing inventory, and maintaining budgetsEnsure that all food and beverage service meets or exceeds the standard of quality set by the restaurantTrain and supervise staff in food and beverage service, including servers, bartenders, and bussersCommunicate with suppliers to ensure that all food and beverage products are of the highest qualityCreate and maintain documentation of food and beverage procedures and policiesParticipate in ongoing training and continuing education to maintain knowledge and skillsAchievements:Consistently received positive feedback from customers for providing high-quality food and beverage serviceSuccessfully reduced food and beverage costs by 10% through effective inventory managementImplemented new menu items resulting in a 15% increase in sales.

Key Responsibilities:Assist the Restaurant Manager in managing daily operations of the restaurant, including overseeing staff, ensuring customer satisfaction, and managing inventoryTrain and supervise staff in food and beverage service, including servers, hosts, and bartendersManage schedules and payroll for restaurant staffEnsure compliance with health and safety regulations and maintain cleanliness and organization of the restaurantCollaborate with the Restaurant Manager to develop and implement strategies to increase sales and improve profitabilityMaintain and manage budgets, including food and labor costsAchievements:Successfully implemented a new staff training program, resulting in a 25% decrease in customer complaints and an increase in positive customer feedbackReduced food waste by 15% through effective inventory management and orderingIncreased sales by 20% by implementing new marketing strategies, including social media promotions and targeted email campaignsDeveloped and launched a new menu that received positive feedback from customers and resulted in a 10% increase in salesSuccessfully managed a team of 20+ employees, resulting in increased productivity and staff retentionAchieved a 95% score on health and safety inspections, maintaining a clean and safe restaurant environment for staff and customers.

Key Responsibilities:Supervise and coordinate construction projects, including scheduling, budgeting, and overseeing workersEnsure that all work is completed on time, within budget, and to the required quality standardsCommunicate with clients, architects, and engineers to ensure project goals and requirements are metEnsure that all safety regulations are followed and that the worksite is kept safe and cleanMonitor and maintain construction project documentation such as daily reports, schedules, and budgetsParticipate in ongoing training and continuing education to maintain knowledge and skillsCollaborate with other departments to ensure a seamless project executionAchievements:Successfully completed construction projects on time and within budgetImplemented new safety protocols resulting in a significant reduction in worksite accidentsAssisted in the development of a new construction project management system, resulting in a more efficient and streamlined process

Promoting products to new and past clients. Assisted with a designing team for the look of new products. Responsible for scheduling all meeting and conferences for COO and CEO. Worked alongside the Director of Customer Service in everyday work: phone calls, copying, faxing, filling, organizing, and inventory. Answering calls and placing orders over the phone