Covered as an Intern for an Assistant Staff Officer in Information Systems Department; Duties included:• Prepared reports on all credit card transactions. Obtaining the monthly credit card statements for the I. S. Department. Provided supporting evidence of all transactions made through the month;• Responsible for the Purchase Orders & Expenditure Adjustments. Gathered relevant information, created & updated Excel spreadsheets & composed orders for approval by the Head of Information Systems & Procurement. Liaised with the Finance Department & Head of Information Systems & Procurement;• Assisted in the assembly of the new phones & instructed staff on how to set up their new phone on the system;• Managed the maintenance of the printing machines, including managing the stock & answering employee’s questions on any printing difficulties;• Managed the recycling of used printing ink cartridges & waste toners; • Followed General Data Protection Regulations with particular regards to passwords & employee timesheets;• As part of the I.S. Helpdesk team, I addressed phone & email queries from over 780 users. I assisted in analysis of call logs, so that common trends & underlying problems could be found. I assisted in monitoring the Organisation’s computer systems & networks to ensure that the system as a whole & individual workstations were operational;• Assisted the I. S. Team with the allocation of laptops & projectors to staff members & kept a clear record of all transactions;• Keyed in timesheets for staff & every second week, I was part of a team which verified the timesheets for Payroll before sending to MyPay. Used both CORE LIVE & CORE BI Discoverer LIVE to enter & sign off on the data on CORE;• Sourced & purchased I.S. Applications & hardware, renew software, hardware, licenses, support, etc.•Wrote & assisted in the creation of O.S.I. agreements between Kilkenny County Council & other company's.