• Serves as the Scrum Master for Hogan development teams (Scrum and Kanban) by facilitating all scrum ceremonies (including but not limited to daily standups, backlog refinement, sprint planning, sprint retrospectives)• Collaborates with all members of the development teams with a focus on growing the teams’ agile mindset in an environment that encourages self-management and consistent delivery• Works with Engineering Managers to encourage team self-management while encouraging individual engineer development • Partners with Product Owners and Managers to ensure that team backlogs and user stories are robust, valuable, prioritized, and manageable within the sprint timebox• Represents teams in Scrum of Scrum meetings ensuring the teams progress and/or needs are communicated effectively with other development groups so that larger efforts remain on schedule• Ensures successful delivery of product initiatives while ensuring that technical debt is addressed, planned for, and minimized• Leads monthly leadership retrospectives that provide a venue to ensure that the agile mindset is providing the appropriate guidance and value to all 15 Hogan teams • Collaborates with other Scrum Masters through communities of practice to share best Agile practices and identify growth opportunities• Facilitates various refinement sessions at the scrum and product levels ensuring clear communication of business line requests and priorities• Assists in creating user stories in VersionOne or Jira to ensures that all user stories have the definition of done clearly identified and that stories include all needed information for compliance/audit purposes• Participates in agile communities of practice to continuously learn and share best practices throughout the department and enterprise• Mentors newly hired scrum masters through one-on-one conversations and shadowing to guarantee their success as Hogan scrum masters

• Uses available tools to plan and develop solutions to satisfy needs identified by various business lines as well as to monitor the progress and completion of those solutions• Facilitated OKR sessions that defined new departmental policy that governs the purpose and execution of Version One user stories including presenting findings to colleagues and management• Assists business analysts and business line representatives by investigating, analyzing, and providing solutions to identified issues related to system functions, programming, and procedures• Creates, maintains, and presents various documentation of procedures for use application wide to ensure accurate and current knowledge sharing • Codes and tests computer programs by working with detailed program specifications ensuring that business line requirements are met while remaining compliant with coding standards and conventions

• Uses more than 11 different internal computer programs successfully and efficiently to complete a variety of tasks ensuring HELOC applications are completed quickly and accurately • Completes various quality control checks on fully approved files while preparing the final closing documents ensuring that all the information is correct and that newly created liens can be recorded post closing • Assists with queries, notifications, and escalations of post-closing concerns for files that have been closed using mobile notary services • Continuously monitors workflow of HELOC Direct closing department and the HELOC Direct support staff to determine and provide support to the area that has the most demand• Facilitates outgoing and incoming wire requests between US Bank and a vendor ensuring that customer funds are accounted for accurately and efficiently • Prints, investigate and resolve all departmental exceptions ensuring HELOC Direct remains in compliance with bank and federal guidelines• Prepares and assigns incoming Stand Alone HELOC applications using strong attention to detail and data entry skills to ensure initial application accuracy • Creates various Excel spreadsheets to monitor weekly, monthly and annual production using a variety of different criteria• Creates and updates departmental forms and training materials using Microsoft Office and Adobe Acrobat to maintain departmental consistency and efficiency while keeping processes as user friendly as possible• Ensures a variety of administrative tasks including answering phones, filing, faxing, etc. are completed efficiently and accurately

• Answer phones quickly and professionally ensuring that all calls are forwarded appropriately.• Maintain various areas to ensure all areas remain visually pleasing and inviting while guaranteeing all necessary supplies are properly stocked.• Enter new participant records accurately ensuring no duplicate records are created.• Provide needed support to staff members and participants efficiently and professionally to guarantee program success.