I lead our cybersecurity brand for State of SC, State of NC, State of FL, and BCBS of SC.

I collaborate with federal market clients to meticulously identify their security needs, define precise requirements, and co-create robust operational strategies. By developing and implementing customized security solutions, I ensure alignment with organizational objectives and mandates, driving comprehensive protection and compliance.

I support product infrastructure and innovation, driving IBM Security's Threat Management portfolio while showcasing technical expertise in Cloud Pak for Security, QRadar SIEM, and ReaQta EDR. In consultation with organizations ranging from SMBs to Fortune 100 companies, I co-create effective cybersecurity strategies. I extensively research new cyber attack tactics, techniques, and procedures (TTPs) to leverage IBM's products in automatically identifying, detecting, and responding to new zero-day threats. Additionally, I identify the technical value proposition and key differentiating capabilities of IBM's Security products, while supporting and maintaining software infrastructure, including all new releases of apps, demos, and content.

I have mastered the technical acumen of IBM Security Solutions, including QRadar SIEM, i2, and Cloud Pak for Security, enabling highly effective client demonstrations. I develop tailored use cases for IBM security products based on specific client data and parameters. In meetings with clients ranging from SMBs to Fortune 100 companies, I provide comprehensive demo support and address key questions. I offer technical expertise to cross-functional intern teams, simulating proposals for potential clients. Additionally, I conduct extensive functionality and consistency testing of sales materials and demos for seamless presentations. My hands-on experience includes building technical use cases within QRadar and developing unique client solutions. I analyze client engagement metrics, delivering actionable insights for quarterly sales planning. Furthermore, I actively contribute to IBM internal programs, such as Master Skills University and Zero Trust-focused Hackathons.

I provided comprehensive support for the installation, maintenance, administration, troubleshooting, and enhancement of computing systems, operating systems, and other software and hardware, aligning with the departmental mission, vision, and strategic plans. I offered technical support to community members, managed systems administration assets, and conducted research for various projects. My role also involved functionality testing of applications, extensive MAC/Windows OS troubleshooting, and executing special identified projects.

As an Information Technology Consultant at Le Moyne College, I cater to a diverse range of technical needs on and off campus. I directly support students, faculty, staff, and community members, addressing their technical issues and troubleshooting printers, networks, hardware, computers, and classroom technologies. My primary responsibility involves staffing the Service Desk, where I collaborate effectively with team members and communicate proficiently with individuals at all levels, from peers to senior College administration.This role demands meticulous attention to detail, strong analytical skills, and the ability to research, problem-solve, and take decisive action to resolve technology issues. I am adept at managing a wide array of technologies, including desktop computers, productivity software, audio-visual equipment, and printers. As the first point of contact for many experiencing technical difficulties, I maintain composure and deliver solutions under pressure, often assisting individuals in high-stress situations.

As an Academic Technology Consultant at Le Moyne College, I specialized in instructional design, culminating in the development of a Learning Management System for higher education. I conducted extensive research and networking to gather essential content from Subject Matter Experts, facilitating projects for both faculty and students. My responsibilities included creating, reviewing, and editing course content for hybrid teaching and learning, building pages and structures with HTML code, and integrating videos and visuals to enhance engagement. These projects demanded significant learning, research, optimism, organization, time management, and networking skills.