Managed 140 reports through empowering my core management team to make theirown decisions and guiding them accordingly.Linking profitability and behaviours was the key to increase sales and profitmargins YOY.Implementing the development training program, along with effective managementmeetings increased productivity and efficiency throughout the operational group.Decreased the inventory discrepancies by producing a Profitability Playbook for themanagement team to follow and implement.Operational scope included all aspects of the franchise business model.

Working with a district of 30-40 franchisees enabled development in understandingthe premise of increasing franchise performance, whilst collaborating with Ownersand Managers to develop solutions to strengthen performance across a range ofmarkets.Consulted and coached on business development in all aspects of the franchise. Thisincluded business and financial results, effective operations, team memberengagement and guest satisfaction.Reviewed operating reports and audits, and analyzed information to makesuggestions for improvements to the franchisee so that appropriate solutions forareas of opportunity in the operational scope of their business could be implemented.Analysis of restaurant P&L's, financials, and operating practices were leveraged toimprove performance.Conducted regular financial and P&L reviews with Owners and Managers.Ensured all new corporate initiatives for profitability were implemented as perstandard in order to support sales growth, product launches, technology initiatives,process improvements, marketing, promotional programs, openings and renovations.

Ensured that all 90+ franchise locations were following operational standards acrosssouthern Alberta.All locations had 3 audits per quarter: Food Safety, Coffee Standards and AlwaysFresh.Scheduling audits and follow up meetings with owners and managers was key to100% completion and implementation of improvements.Complete understanding of expectations and audit points allowed for a full overviewof each restaurant operational execution.Collaborated with Owners and Managers making operational improvements to ensurecompliance with the highest level of food safety standards and coffee quality, at alltimes.

Focused on optimizing KPI's to increase profitability and outperform competingstores and districts.Created unique selling games to increase Average Ticket and Conversion rates whichlead to repeat customers.Built both management and store level teams. Continually upskilled every member ofthe team to create and retain a back-bench of strength and future managers.Won best performing store, YOY, for 6 months in a row throughout North America.Largest sales increase and most improved average ticket.