Sarah Mcconnell Email and Phone Number

MC4 Solutions specializes in consulting for the Salesforce.com ecosystem helping clients with new implementations and enhancing current functionality. We help clients review/define their current processes and provide solutions that increase efficiency using the Salesforce.com platform.

Administration -Perform new user setup and training.Ensure security and data access limits are maintained and well-designed.Stay current with the periodic Salesforce releases, advise IT and business on identifying and leveraging applicable updates and feature enhancements.Work with Salesforce, support vendors and internal technical staff to troubleshoot and apply new features, upgrades and patches.Install and configure packages from AppExchange.Maintain user roles, security and profiles.Create and maintain custom objects and fields, handle bulk data migration, maintain page layouts.Liaise with IT departments, Business Operations, Project Management Office, and business stakeholders for Salesforce based enhancements, integrations and operational support.Basic Development -Engage with business stakeholders to gather/analyze requirements and map them to solutions that leverage Salesforce functionality.Declarative programming of workflows and custom objects.Improve process automation using Flow and Process builder.Maintain sandbox development environments.Customize and extend Sales Cloud applications in liaison with third parties or internal development teams.Create and maintain Salesforce configuration, including validation rules, approval processes, workflow rules, page layouts, data fields, sharing rules, visual flow, list views, email templates, and auto-assignment rules.Support -Provide day-to-day end-user support including resolution of Tier 1 and 2 support issues, system configuration and maintenance.Ensure that best practice and proper adoption are adhered to.Train end users, prepare related documentation (requirements, training materials, process and data flows, use cases, functional design, etc), participate in cross-functional teams, communicate key messages or address critical questions from the user base involving the CRM.Analytics -Design and maintain a variety of business reports and dashboards, both regular and ad-hoc.

This position is responsible for implementing Salesforce.com technology and software as the client relationship management (CRM) solution for BullsEye Telecom.Key Responsibilities • Developing and maintaining s-controls, AppExchanges and Force.com pages • Integrate Salesforce with other third party solutions • Manage the SF instance using the standard aspects of the Salesforce Setup menu • Create and manage custom objects, fields, and formulas • Develop and maintain custom reports • Develop and maintain dashboards • Develop and maintain validation rules and custom workflow • Participate in the integration process with other enterprise systems • Audit, uncover and resolve data integrity issues • Complete bulk imports of data • Batch reassignment of accounts and opportunities based on organizational changes • Deliver training and communication to business users • Recommend best practices

» Perform database customizations» Design custom modules» Configure Business Automation» Understand business automation syntax» Create rules that perform multiple tasks» Create escalation notifications» Understand and manage the Job Queue» Troubleshoot rules using the System Message Monitor» Design and apply Business Rules templates» Use Email on Demand (notifications)» Design Business Rules for custom modules» Create forms using the Dynamic Form Transformation feature» Describe the features and capabilities of the BMC SDE Integration Engine» Create and view surveys» Define Service Level Management» Import and export packages» Configure Self Service Help Desk

Help Desk Manager at Conexio Managed Services/TJBA-Dec 98-March 08Hardware and software refreshes, application and load testing, application upgrades, security patch deployment, remote control for assisting user issues and training. Developed program to document all inventory and replenishment of inventory. Support for 8 Help Desk Analysts including managing hardware and software support, upgrades, call monitoring, ticket monitoring, mentoring of new personnel and training. Responsible for managing Support Desk 24/7. Creation and distribution of SLA Reports developed in Visual Studio .Net. Review all customer open ticket reports and ensure that they are being followed through to completion. Work in .Net environment to create custom customer reports from our CRM application using SQL services with Crystal Reports.Contract Compliance Manager/Project Manager:Management of customer IT projects that range from 8 hours up to 48 hours. Managed the Quality Assurance process. Oversaw all applications including implementation, upgrade, break/fix, disaster recover and customization. Schedule technicians to customer sites and managed project work. Managed the Change-Control Process for projects. Oversee all new IT contracts to insure policy and procedures are in place to fulfill those contracts. Conducts contract audits internally. Managed time-entry reporting in the Time Keeping System for billing and invoices.