As the Business Manager at JMF New Zealand, I've played a pivotal role in reshaping the business landscape, fostering meaningful connections with stakeholders and spearheading strategic marketing efforts. My drive for innovation saw the successful implementation of the company's first operational systems, significantly boosting customer engagement and streamlining internal processes. With an eagle eye on financial sustainability, I've crafted and managed budgets to ensure robust financial health, steering the company towards a future of growth and success.As the Front of House Manager at Te Arai Links, I focused on setting a strong foundation for exceptional customer service. I established essential systems and processes that ensured the luxury hotel complex was operationally sound for its grand opening. My commitment to delivering high-quality experiences was reflected in every aspect of hotel operations, ensuring members received the premium service synonymous with the Te Arai brand.As the Customer Experience Manager at The University of Auckland Sport & Recreation, I led a dynamic team to deliver outstanding health and sports services. Developing engaging marketing content and promoting a customer-centric approach has kept customer satisfaction scores soaring above 90%. My leadership in project management ensured a smooth transition during a major facility move, and I fortified the importance of health and safety across all service areas, solidifying my reputation as a leader who consistently achieves excellence.