➤Impact Point Group delivers event strategy consulting solutions that help marketing leaders and event professionals align, market, engage, measure and evolve their events and their teams. We help clients translate big ideas into results-oriented, actionable plans that showcase the business impact of their events--from raising brand awareness and cultivating customer loyalists, to increasing prospect engagement and accelerating sales. We work alongside our clients as a trusted partner and collaborator. Our clients include Cisco, Equinix, ServiceNow and VMWare. More at: www.impactpointgroup.com.➤Responsibilities include:• Support accounts with general project management across multiple client accounts and cross–functional projects;• Leverage leadership + communication skills, IPG processes, techniques, strategies and templates to support projects;• Use tools to help the team deliver client projects on time, within budget and to IPG and client• satisfaction;• Assisting with creating client SOWS, initial costing and project kickoff• Reviewing reports and assisting project team with accurate time tracking and project activities/milestones.

➤ Cultivate relationships with key executives from more than two dozen Colorado state and local government agencies to identify opportunities for optimization, upgrade and addition of new e-government services➤ Manage Lead Project managers and provide direction for respective teams on up to 45 concurrent projects including custom app development, payment integration, end-to-end payment processing, and financial reporting➤ Collaborate with clients and internal team members to synthesize goals and vision into organized technology deliverables for internal development and project teams➤ Establish implementation processes and standards across the project management department including contract templates, implementation guides and project plan templates to maximize efficiencies and improve quality control➤ Introduce new products into portfolio to meet customer needs, such as legislative compliance and improved citizen experience➤ Brought two new products to the Colorado market in the past 12 months, focusing on products to support COVID-19 operations, an online scheduling platform and scalable custom form solution to replace paper workflows

➤ Led a team of seven project managers providing oversight, training, support and performance coaching for their respective projects and professional development➤ Served as the product owner for custom applications coordinating with users and internal team to identify enhancement opportunities, prioritize backlog and execute development and deployment of backlog items➤ Created an executive dashboard to aggregate and report status updates, risks and metrics including summary information for projects completed in the last year, month and week across all projects➤ Served as a project manager for custom application development and payment integrations, managing five to ten projects at a time➤ Directed development of a billing and reporting application for Denver County Courts and creation of a specialized transaction reporting system for the Colorado Department of Regulatory Agencies

➤ Led the implementation of an end-to-end payment management solution for 20+ government agencies to support more efficient payment processing and to enhance the citizen experience when interacting with government online➤ Managed the implementation of more than ten concurrent custom application development projects through initiation, requirements gathering, development and launch➤ Leveraged tools including JIRA, Salesforce and Smartsheet for project planning and deliverable tracking

➤ Planned internal implementation of ISO 27001 standards to improve organizational data security and expand contract eligibility with law enforcement agencies and casinos➤ Coordinated delivery of security, infrastructure and networking projects for on-time and on-budget completion

➤ Created supporting materials for standard implementation plan, including project discovery and post-live summary reports, to deliver high-quality, consistent information across customer projects➤ Designed process flows for newly created operations team to define responsibilities across team members and identify operational and technical areas of focus

➤ Managed cross-functional teams to implement Beacon oncology software at three different hospital systems with budgets ranging from $200k to $600k with all projects finishing under budget by 12 to 23 percent ➤ Monitored budgets and schedules and provided workflow analysis and technical expertise for five-person customer analyst teams at each hospital comprised of pharmacists, nurses, trainers and technical resources to ensure project success➤ Developed Epic training programs and collaborated with hospital leadership to meet enrollment targets for up to 1,000 users at each hospital resulting in above average attendance in excess of targeted goals

➤ Responded to client requests and questions responsively in an effort to maintain and enhance customer relationships and increase satisfaction➤ Monitored client account performance and holdings to serve senior colleagues and ensure optimal investment returns with minimal risk➤ Researched investment funds to support the administration of high performing portfolios

➤ Facilitated design and distribution of marketing collateral which helped to secure new clients and increase product awareness➤ Researched potential customers and tracked revenue and contracts of current customers, ensuring data accuracy and supporting high-level customer service➤ Created a resource to support a company community outreach program, improving employee engagement and community recognition