This role has changed over the period of 8 years from Office Manager to Operations Manager, that have both included key responsibilities. The variety of the role is what I enjoy and thrive upon.I produce weekly rotas/clinics for all of the Doctors team and Nursing team taking into consideration budget, specific clinics and room availability. There is the need to be very reactive to changes that may affect the rota and ensure the patient care is not compromised.I monitor, approve/decline and upload the doctors team and nursing team annual leave and training. I am the point of contact for all IT, telephony and building related matters. This includes IT and equipment faults, being part of the new telephone system implementation team (Aug 2024), liaising with external and internal providers. I report and record any building issues ensuring adherence to health and safety requirements. There is a variety of IT equipment/software in the surgery so it is vital I am aware of all its functions. I set up all new IT accounts for all new staff and will provide initial IT training. I ensure policies and processes are adhered to in line with CQC requirements. As a Practice we have moved our policies and training records to Practice Index. I have taken the lead with this by liaising with the provider, setting up staff accounts and producing training documents for staff to follow. I am the point of contact for all aspects of death administration including liaison with the coroner, local funeral directors, the Registrar and bereaved families. I produce the weekly bulletin that is emailed to all staff. This is our main communication method for all staff to receive key information. I have previously been responsible for the line management of 11 administration staff to manage and develop including appraisals, training and absence management with the aim to provide a motivated and skilled department.I prioritise my workload accordingly and meet all deadlines

Responsible for accurate monthly budget forecasting and providing solutions for budget decisions to senior management. Reducing budget every year it is necessary to identify appropriate savings and target spend on service delivery in order to achieve performance targetsLine management of staff across four sites ensuring high performance both team and individual, managing absence, encouraging self-development and resolving any conflictStrong communicator with all functions and grades of organisation so to provide an efficient business support function – finance, learning & development, human resources, health and safety and estatesHighly organised due to the variety of tasks that need be achieved every dayResponsible for health and safety compliance for four sites working in conjunction with the H&S managerDeveloping excellent working relationships with partnership agencies and reviewing contractual arrangementsContribute to the recruitment and selection of personnel through internal and external interviews, liaison with local temp banks and working the HR department to set up contracts/inductions/payroll/IT/trainingResponsible for the planning and implementation of office relocations/closures. Project management skills utilised for office closures and relocations taking into consideration staff needs and partners such as police and conforming to their regulationsResponsible for the facilities management of four offices ensuring all maintenance and mandatory regulations is adhered to such as fire safety, gas checks and water checks. Responsible on site manager for any building improvement work and therefore work closely with Ministry of Justice and contractorsChair and participate in meetings including Board Health and safety meeting, quarterly team health and safety meeting, chair and minute on rotational business manager meetings and local team and management meetings Daily use of word, excel, emails, Intranet, internet and in house databases

Deputising for business manager in her absenceOrdering of supplues and servicesBooking of travel and hotelsReconciling petty cash accounts and trial balance accountsLiaison with facilities management company and contractors and retain a log of all reported faultsMentoring of receptionist staff and providing rotas for absenceContributing to the H&S committee meetings by providing quarterely workplace inspectionsMileage monitoring of pool cars/vans and ensuring regular servicingBuilding inductions for new staffIT inductions for new staff including work station assessments,SPOC for office with IT department in terms of IT inventory, changes/uprgades to current systems, media devices such as telephone conferencing and video conferencing.Set up IT devices for staff.Daily use of word, excel, emails, intranet, internet and in house databasesSelf developement and attend training courses.

Workingin a cluster model providing key administrative role to Probation Officers and Probation Support OfficersTracking service user appointmentsPreparation of new files and update accordinglyPreparation of breach files and reports for courtLiaison with partnership agenciesCommencing and closing cases within required time scalesUpdate missing information on internal databasesCovering reception absence when requiredDaily use of word, excel, emails, internal databases, internetSelf development and attend training courses.

Serving customersSet up new accounts with customersBalance and replenish ATM machineBalance own cashier tillSell banking products to customers

Interviewing of staff for vacanciesProviding training and inductions for new staffProducing daily staffing schedules for all departments in line with budget availabilityDaily communication with department managers and store managers to discuss staffing issues and needsFirst aiderAttend personnel managers meetings in absence of store personnel manager