Sarah Merrett Email and Phone Number

Reaching Target every monthReducing Aged Debt and decreasing DSO targetBuilding relationships with clients Liaise with Project Managers to assist in cash collectionOrganising Conference callsCommunicate with our clients via telephone, email and conference calls

I am solely responsible for the collections for 5 vertical business streams (Space, National Defence, Commercial, Financial Services and Global Products) with low value high volume, high value low volume accounts with a debtors ledger totalling circa £100M. Clients range from large multinational companies and national security clients to sole traders.• Reached individual and department targets on a\ regular basis• Matrix reporting to senior management on all aspects of role• Implementing new working procedures towards cash collections• Leading weekly conference calls reviewing overdue debt with vertical business units Directors• Liaise with Project Managers to assist in cash collection• Smart Working as several company premises • Reducing 60 days overdue and decreasing individual DSO target• Ensuring prompt and timely payment of overdue account using all methods available

I work within the HRS division of Northgate which has approx 500 clients, of which 75% are blue chip customers. Our clients monthly spend ranges from £30.00 to £500,000.00.• Managing a ledger of up to 300 clients per month, including customers who pay by direct debit• Chasing outstanding debt by phone, letter, email• Ensuring prompt payment, collecting an average of £4 million per month• Reducing aged debt focusing on 60 days plus accounts• Preparing legal files to include 7 day letters, statement truth, statement of account, invoices, client and company communications for legal process• Supporting manager in supervising new starters, training, mentoring• Liaise with clients at all levels, internally and externally

I progressed from data inputting in the Distribution department to Distribution Manager where I led a team of 3 people. Computer Publishing had a circulation of 8,000 subscribers to our monthly IT Magazine. • Managing a team of 3 • Recruitment, interviewing and training• Invoicing • Credit control• Reconciliations• Legal procedures for bad debt accounts• Dealing with factoring Companies• Maintaining and updating database of customer information and records• Building excellent customer relationships to ensure prompt payment and issue resolution