Sarah Michell Email & Phone Number

EA to the European Group President and European SVP.Working for Xerox as the Executive Assistant to 2 of the presidents within the ITO sector of the business which focuses largely on BPO.Working with the Bid Teams - dealing with logistics, RFP's and the entire Bid process.All high level EA duties including but not limited to extensive diary management, event organizing, presentation proofing and formatting.Working for the Presidents providing tactful and diplomatic executive assistance.Working with the Sales VP holding on boarding responsibility for the European Sales Force. Caretaking Office Management role for the ITO Sector of the Xerox Reading.Diary and extensive event management. I schedule and facilitate meetings internally and externally. I also work solely and in committee's putting together large corporate events, organising the entire function from booking the venue, invitations, agendas, accommodation, transfers, the 360 degree solution.I organise all travel and hotel arrangements for the Presidents global travel and their direct reports when needed.I managed all business wide communications within the operational work stream of the business.My customer relations, personnel data and financial management skills are used daily whilst working in my capacity as EA. Supporting the Presidents and working closely with the other PA's in the business to make sure that the organisations Directors are supported in a full and comprehensive manor.I produce reports and presentations, handle all executive customer complaints, administer and manage cost centers, sickness, expenses, company credit cards and stationery.

Working for the Operations Director providing full Personal Assistance including many of the entries above but for Avis Car Rental.Diary management, expenses, time sheets, sick leave, annual leave, preparing documentation (Word, Excel, Powerpoint), typing, filing, hospitality and arranging travel. I also trained and orientated new staff.Within a highly pressured environment in an automotive setting I needed to be consistent and professional at all times, keeping to strict government time frames.

Within the Children's Services Sector I was a Personal Assistant to a pool of 7 Independent Reviewing Officers. Minuting Child Protection Conferences and issuing reports relating to these.Providing excellent levels of customer service to our clients (children and families in the Child Protection process) I was responsible for handling any Children's Services related queries in relation to Safeguarding and Performance.Heading up a team of two I reported directly into senior management.

My role with Freshfield Services, who focus solely on the provision of executives into all sub sectors of the IT market place, was as Executive Assistant reporting direct into the Managing Director. However the role was also extensively customer services focused.Giving excellent customer service and representing the business in terms of this I have good communication skills both verbal and written along with strong negotiation skills, necessary for such a varied and pressured role.Filtering all contact both verbal and non-verbal that was intended for the MD and either dealing with the issue myself or allocating the correct staff.Dealing with all complaints coming into the business from clients and then liaising directly with all parties in resolving this, including setting up and facilitating an internal investigation of the complaint within the business and adhering to in-house timescales.Dealing with complaints from candidates and again sourcing all the information in unraveling the matter. Liaising directly with the client in terms of negotiation of terms and conditions and given added value customer service at all times.Interviewing and screening candidates for the MD's pursue and sourcing CV's, coordinating Internet job boards, interviewing and organising head hunting projects. Preparing all the Management Accounts from a quarters worth of processing and preparing all the documentation for the Annual Board Members meeting. Being in business development any cold calls or new business queries that came in I was able to deal with, appointing the right sales person to follow through and following this up myself, again offering great customer service.

Education record

Diploma, Adult Nursing

Education record

x grade C As Levels and 1 Distinction