Fully licensed Property & Casualty and Life & Health insurance agent.

Staffing will always be a passion for me. Meeting new associates, working with clients and the thrill of the hunt for new business- all while maintaining a solid work ethic and finding good people good jobs. Recruiting, interviewing, hiring, sales, teamwork, building a business- an amazing experience. Being able to help a person find a job, having that person tell me "You changed my life. You put me out there. You believed in me. Thank you." There is NOTHING better than that.

The most important function of this job was building strong relationships with customers for new business development opportunities. Managed hiring, training, retention and performance of the customer service team. Ensured compliance with regulatory requirements impacting customer care function. Monitored business and process metrics to measure and manage customer service effectiveness. Ensured all customer inquiries are handled in accurate and timely fashion. Collaborated with sales and service teams to maximize customer loyalty. Maintained in-depth working knowledge of the dealership’s brands, systems and processes. Scheduled meetings with the internal teams to discuss and resolve customer service concerns on time. Planned and executed special events at the dealership to increase customer awareness and traffic.