Sarah Moore Email & Phone Number

Greenville, South Carolina

Bristol, Va

• Created a growth in client cleaning subscriptions averaging 2-3 new subscriptions per month. • Managed sensitive customer information and maintained customer records. • Created and implemented marketing strategies, designed Facebook and Craigslist advertisements, and created a company website. • Contributed to company customer satisfaction through exceptional service.• Went door to door to businesses and potential customers' homes to build up my company.• Managed all… Show more • Created a growth in client cleaning subscriptions averaging 2-3 new subscriptions per month. • Managed sensitive customer information and maintained customer records. • Created and implemented marketing strategies, designed Facebook and Craigslist advertisements, and created a company website. • Contributed to company customer satisfaction through exceptional service.• Went door to door to businesses and potential customers' homes to build up my company.• Managed all business finances including invoices, payments, taxes, and receipts. Show less

Lebanon, Va

• Handled customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. • Offered alternative solutions where appropriate with the objective of retaining customer's business. • Handled business transactions in connection with activation of new customer accounts on a computer terminal.• Communicated with customers using web-based tools and demonstrated the associated proficiency in… Show more • Handled customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. • Offered alternative solutions where appropriate with the objective of retaining customer's business. • Handled business transactions in connection with activation of new customer accounts on a computer terminal.• Communicated with customers using web-based tools and demonstrated the associated proficiency in typing and grammar.• Made financial decisions to protect/collect revenues and adjust customer accounts.• Maintained phone sales quota. • Maintained a broad working knowledge of AT&T practices and operations and demonstrated continued and consistent proficiency in most of the skill sets utilized within the Host Call Center.• Handled a call volume of 75+ calls. Show less

Johnson City, Tennessee Area

• Assisted in document scanning, file management, sales, and customer relationship management.• Assisted in typing and distribution of flyers, advertisements, and letters.• Promoted to substitute Underwriter and Keyholder after 1 year.• Managed sensitive customer information.• Directed clients to appropriate departments and transferred calls to appropriate staff. • Visited other Dealers every month to promote our referral program. • Assisted in answering and making calls… Show more • Assisted in document scanning, file management, sales, and customer relationship management.• Assisted in typing and distribution of flyers, advertisements, and letters.• Promoted to substitute Underwriter and Keyholder after 1 year.• Managed sensitive customer information.• Directed clients to appropriate departments and transferred calls to appropriate staff. • Visited other Dealers every month to promote our referral program. • Assisted in answering and making calls (avg. 60/day) helping in resolving issues with both sales and customers service.• Sold 12 units on average per month. Show less

Norton, Va

• Responsible for handling returns and answering questions about merchandise, store policies, and ongoing promotions. • Provided a friendly and customer focused environment• Handled payment for items purchased and provided an experience that kept customers coming back.

Clintwood, Va

• Involved in taking food orders, handling money, operating cash registers, and assembling meals on trays or in to-go bags.• Created a friendly environment for customers by being outgoing and courteous to customers.• Maintained the cleanliness of dining areas and front counters during slow hours and before closing. • Demonstrated a strong work ethic by arriving on time and leaving only when all work was completed.

Norton, Va

• Involved in taking food orders, handling money, operating cash registers, and assembling meals on trays or in to-go bags.• Created a friendly environment for customers by being outgoing and courteous to customers.• Maintained the cleanliness of dining areas and front counters during slow hours and before closing. • Demonstrated a strong work ethic by arriving on time and leaving only when all work was completed.• Excelled in customer service in a fast-paced working… Show more • Involved in taking food orders, handling money, operating cash registers, and assembling meals on trays or in to-go bags.• Created a friendly environment for customers by being outgoing and courteous to customers.• Maintained the cleanliness of dining areas and front counters during slow hours and before closing. • Demonstrated a strong work ethic by arriving on time and leaving only when all work was completed.• Excelled in customer service in a fast-paced working environment. Show less

Wise, Va

• Tutor Counselor Award 2009 and 2010• Responsible for the well-being of Upward Bound students.• Counseled each student as needed.• Provided academic tutoring and various types of supervision during Saturday and summer meetings. • Assisted teachers in working with students individually, in small groups or the whole class in their academic pursuits. • Enforced program rules and managed/organized student activities.

Wise, Va

• Averaged 75+ phone calls per day for USAA Bank consumer lending side.• Multitasked between multiple screens and systems.• Scored 100% on customer service and USAA bank guidelines training program. • Provided exceptional customer service to U.S. military and their families.

Bachelor Of Science - Bs, Legal Assistant/Paralegal

Current GPA - 4.0, Dean's List - Summa Cum Laude

Bachelor'S Degree, English Literature

Dean's List Outstanding English Major Award Cum Laude GPA - 3.55

Associate'S Degree, General Studies

Dean's List Who's Who Among College Students