Sarah Moreno Email & Phone Number

• Providing high quality, customer focused support to the local Citizens Service network and national teams•Contributing to the delivery of the Network Support Team•Supporting deliver of best practice systems and processes•Contributing to team development•Planning, organising and taking minutes in meetings with numerous attendees, ensuring participants' needs are met

•Event coordination •Supporting volunteers with sign-ups, applications and queries •DBS checks

•Supported the recruitment and training of volunteers to deliver school sessions •Project and session coordination •Worked closely with multidisciplinary teams •Supported creation of training sessions •Built and maintained relationships with stakeholders and clients

London, United Kingdom

•Supporting and leading on educational and creative collection focused workshop delivery for different audiences•Managing admin•Developing detailed plans and coordinating with my team and stakeholdersFamilies •Supporting lead freelancers set up and deliver workshops•Explaining activities to families and supporting with make and take•Collecting data and feedback from familiesSchools •Lead freelancer delivering sessions to school groups•Managing volunteers•Making script relevant to individual groups•Coordinated details to deliver outreach sessions in schools that could not make it into the MuseumYoung People •Delivering Gold Art Award to apprentices•Delivering catch up sessions to support apprentices•Coordinating with Arts Award and Line Managers•Setting tasks throughout that ensure qualification is completed by the set deadline•Developing session plans that cater to the needs and strengths of the apprentices•Evaluating sessions and getting feedback to make improvements

London, United Kingdom

•Supported on-going programme of events and activities created & run by young people, for young people, enabling positive participation of young people in museum projects. •Deliver creative workshops supporting them to learn new skills and understanding from the museum collection. This will include recruitment, training and mentoring. •Collaborated on YPSP communication plans including, building relationships with youth organisations & key partners. This includes verbal or written presentation of my work in and outside of LTM as well as responsibility for running the young people email account and social media activity.•Worked with a variety of audiences including schools, families and adults from different backgrounds.•Qualified Bronze, Silver and Gold Arts Award advisor•Completed Level 3 cultural and Venues operation qualification as well as a Gold Arts Award•Creative and Cultural Skills 2016 Apprentice of the year nominee•Presented at CC skill conference and delivered workshop sharing Gold Arts Award best practice with organisations looking to explore the qualification. This included a Virtual Reality tour that I produced with TWIG for a Google Expedition app about ' A day in the life of an apprentice'•Worked closely with the Curatorial, Marketing, Public Programmes and Visitor Services teams to engage a wide range of audiences and create high-quality public facing outcomes, ensuring that the YPSP is visible and valued by the whole organisation and beyond•Built positive and lasting relationships with a variety of different colleagues in the Museum and beyond to bring new ideas and opportunities for young people, the Museum and its audiences.•Monitored and evaluated activities to measure the impact of the YPSP and •Presented and reported findings to key stakeholders which have included Transport for London, Arts Council England and Google.

•Organising rotas and and monthly centre plans•Training and upskilling staff•Checking and submitting timesheets for staff•line management•Submitted monthly reports•Coordinated external cleaners visits•Reported maintenance repairs•Social media posts and advertising•Recorded all petty cash spend and filing receipts ready for collection•Built and maintained relationships with local community and businesses

- Supporting young people in the local community - Developing and delivering projects and workshops-1:1 mentoring - Created an employment programme- Outreach sessions- Reporting and reflecting on sessions -

- Providing logistical and pedagogic support to the Learning and Outreach Officer- Delivering schools, family and adult learning sessions including- Inputting ideas to the design and development of the learning programme, including suggesting event contributors, themes, formats and spaces- Undergoing research in order to develop new school sessions and expand our children and young people, families and outreach programmes- Assisting t with the monitoring of learning delivery including effective data collection and reporting- Formal and informal evaluation of activities- Delivering object handling sessions for visitors at the museum with the help of volunteers- providing support to Outreach Officer, Archivist, Director or Museum Trustees

- Delivery of learning activities for school students aged 6 – 18.- Supporting the delivery of family programmes.- Supporting the delivery of PEL events for a range of audiences.- Evaluate the Schools, Families and Events programmes, including data collection and data inputting.- Assisting in the care and management of the resources (such as handling collection, AV equipment etc.) used by the PEL team in programme delivery.

South Kensington, London

• De-alarm and unlock Dora House • Ensuring exhibitions are ready for viewing• Providing friendly welcome to visitors• First point of contact for visitors • Counting visitors • Encouraging visitors to keep in touch by joining mailing list / fill in visitor book and give feedback • Invigilating gallery space• Object and site security • Promoting and managing sale of shop stock and exhibits • Cash and credit/debit card sales, cashing up and maintaining security of cash • Assisting with running of events at the Gallery • Supporting volunteers

· Working alongside young people across the UK on a campaign to make the heritage sector accessible and appealing to young people· Work with coms to produce tweets· Assessed funding applications and selected the shortlist and worked with trustees to select final successful applications· Planning Camelot event on inclusivity· Delivered presentation at board of trustees meeting on how we can build better relationships between our generations and make the sector more inclusive for young people

* Responding to personal and business emails and calls* Contacting clients* Calendar/diary management * Managing expenses for tax returns* Creating and coordinating company invoices* Organised communal and director’s office* Planned staffing with company weekly* Managed staff wages and filled out payslips using 12Pay* Coordinated national and international travel and accommodation for director and clients.* Minute taking at meetingsDue to my work being finance related I had to demonstrate accuracy in my work and adhere to Data Protection Act. I was also able to be adaptable to the working style of my director.