• Lead a team of people analysts and BI developers across a matrixed, global organization, focusing on excellence in delivery and achievement as a team, as well as coaching and developing each team member to support them to reach their personal and professional career aspirations • Deeply engage and partner with the organization and People & Culture colleagues to understand the current climate and challenges, proactively addressing people insights needs through actionable insights and recommendations across the employee journey lifecycle• Collaborate closely with peers and partners to prioritize and deliver on our People Insights portfolio, driving the most impactful, strategic work aligned to our people strategies

•Deeply understand customer needs as well as People Insights solutions and capabilities in order to provide relevant people insights, inform decisions, and improve both people and business outcomes.•Bridge the gap between technical team members and non-technical stakeholders by blending analytical proficiency with empathy and high-level communication skills.•Directly manage People Insights solutions (products/projects) to enhance customer satisfaction, usage, and impact by collecting structured feedback, creating shared vision, and enabling stakeholder success.

•Lead global, cross-functional team in continual improvement and maturity of IT Services provided to stakeholders, focusing on a customer-centric & experience model•Plan and execute a transformation between IT, business and partner teams to move into a SAFe agile framework, bringing together over 150 members into 9 collaborative, organizationally agnostic and product-focused squads•Utilize design and systems thinking approaches to solve complex issues from a holistic and end-to-end perspective•Champion and influence organizational and cultural transformations required to achieve success throughout times of volatility, uncertainty, change and ambiguity•Lead key strategic initiatives across the organization including the implementation of a low code platform and citizen development program and a global end-to-end solution lifecycle portfolio management program•Effectively manage a value stream portfolio budget of CHF 6.5M annually, with over 90 global external employees•Lead team through all critical situations, outages and events from detection through resolution, including managing all communications both internally and externally

•Effectively manage routine data problems and inquiries •Execute data processes in accordance with process and data standards and procedure •Investigate and initiate appropriate corrective action when data quality deteriorates•Effectively communicate basic data value propositions •Educate coworkers and organizational management on the value of data and data related changes, including impact on the organizations and Company’s financial performance•Ensure users are kept informed of changes in data standards and processes•Review, recommend solution and facilitate data deletion and archiving requests for data •Assist with resolution of data integration issues•Assist with the definition of business requirements and Data Business rules, and support the projects and initiatives for development and refinement of data processes and metrics•Recommend adjustments to data policies and procedures as necessary to improve key performance indicators•Monitor performance indicators/metrics for data & report to management•Provide support to other Data Analysts and Stewards of data

•Conduct business performance and process diagnostics and assessments •Collaborate on application design and architecture components •Coordinate and perform process and functional design activities •Create functional requirements as an input to application design •Develop and test detailed functional designs for business solution components and prototypes •Collaborate with project team on application build, test, and deploy activities •Plan and execute data conversion/migration activities •Drive test planning and execution •Build and maintain relationships with internal and external customers•Develop training materials and execute training activities for customers and coworkers•Project and program management that exhibits leadership in process re-engineering and implementation of process, technology, strategy, and organizational change

•Responsible for providing both business and technical expertise in identifying, evaluating and implementing processes and procedures to help solve and automate complex business issues•Ensuring that existing business systems are being fully utilized•Accountable for formulating and documenting requirements for systems including new products, enhancements, and custom development that will drive continuous improvements to provide efficiency, accuracy and automation in the process•Collaborate closely on the functional side and with the development team to turn business requirements into technical requirements •Gather and transform enterprise data to create executive level reporting for improved business decisions •Manage and coordinate major data migrations & transformations between current and future state repositories and systems•Partner with analysts across all operating departments to understand current and emerging business issues and help to provide data-driven solutions in coordination with the business intelligence team

•The Interactive Intelligence Client Success Team helps our customers turn customer service into a competitive weapon•Oversight of overall customer experiences at all stages of customer lifecycles•Effectively facilitate transitions, projects and communications between multiple internal and external groups•Utilize Net Promoter Score (NPS) methodology in concurrence with general and Ad-Hoc customer feedback to enable continuous improvement of processes, communications and products

Utilize SOP 97-2, SOP 98-1, EITF 08-1 for the proper recognition of software arrangementsManage all support and maintenance revenue streamsManage all foreign currency valuationsMange all royalty agreements

Adjunct Faculty for the School of Physical Education and Tourism Management. TCEM 241 - Financial Accounting for the Tourism IndustryTCEM 341 - Financial Analysis and Decision Making for the Tourism Industry