• Booked appointments for Meter representatives.• Maintained customer records and ensure information was up to date, using a variety of systems to gain correct customer & premises details.• Planning and Scheduling of meter workers.• Working to targets.

• Assisted customers over the telephone to identify faults and issues through effective questioning, use empathy to overcome difficult situations leading to resolution and customer satisfaction.• Up skilled to manage multiple systems, including Oracle to coordinate customer information.• Instrumental in setting up the e-mail and white mail processes for the Care and Repair Department. Maintained the Inbox and White mail. Instructed my colleagues on processes. Reporting figures at the end of day.• Adapted Style of communication for all customer contact channels to suit individual customer whilst maintaining a polite and professional manner at all times.• Seconded to the finance department to provide support carrying out various administration duties.• Coordinated with internal and external departments to ensure a rapid resolution for customer issues.