Sarah Muriuki Email & Phone Number

Nairobi County, Kenya

Driving Digital Transformation for Internal Functions

Nairobi, Kenya

🚀 Passionate about driving innovation and transformation in the payments industry! As the Deputy to the Group CIO Payments, I've had the privilege of spearheading groundbreaking initiatives and delivering customer-centric solutions.🌐 My journey has been defined by a commitment to efficiency and innovation. Collaborating closely with the Group Business Transformation Office, I've been at the forefront of defining frameworks for product delivery and identifying transformation opportunities that shape the future of our organization.💼 Notably, I led the successful launch of key products, including digital banking for SMEs, seamless cross-border payments integration, groundbreaking merchant and agency banking solutions, and our bank's first-ever digital savings products. From ideation to market launch, I've overseen the end-to-end product development process, ensuring our offerings meet the evolving needs of our customers.📊 Within the organization, I've played a pivotal role in establishing the Group Digital Product Lead role, revolutionizing our approach to digital product management. Additionally, I initiated the formation of Technical Product Management (TPM) teams in IT, streamlining our development processes and significantly reducing time-to-market.🌟 I'm passionate about the intersection of technology, finance, and customer experience. Let's connect to explore opportunities for collaboration, share insights, and drive innovation in the dynamic payments landscape.

Nairobi, Kenya

🌟 As a passionate advocate for customer-centricity, I've had the privilege of shaping and implementing transformative strategies throughout my career. My journey has been defined by a commitment to enhancing customer experiences and driving organizational success.📈 I championed the role of the Chief Customer Officer, a concept later adopted at the regional office, demonstrating thought leadership and influence in shaping customer-centric strategies. Through meticulous crafting of customer journey maps and process transformations, I ensured the successful implementation of these strategies, resulting in enhanced customer satisfaction and loyalty.🚀 At the heart of my approach is a relentless pursuit of customer obsession. I led the implementation of a customer obsession strategy, focusing on every touchpoint to deliver memorable experiences. This approach not only delights customers but also drives sustainable business growth.🌐 Transition periods are pivotal moments for any organization. I orchestrated the alignment of customer propositions with brand transitions, ensuring a seamless and consistent customer experience. This ability to navigate change while prioritizing customer satisfaction is a hallmark of my approach.🤝 I'm passionate about building lasting relationships, driving growth, and fostering innovation. Let's connect to explore opportunities for collaboration, share insights, and continue the journey toward creating customer-centric excellence.

Nairobi

🚀 Throughout my career, I've been a catalyst for innovation and growth, driving transformative change in the banking industry. My journey is marked by a passion for pioneering customer-centric strategies and delivering exceptional results.💡 I had the privilege of pioneering the Customer Segments unit for Barclays Rest of Africa, a testament to my leadership in driving organizational innovation and growth. I played a pivotal role in defining and executing Customer Lifecycle Management (CLM) and experience strategies, breaking new ground by introducing machine learning across Africa.📊 My expertise extends to the strategic realm, where I've defined comprehensive customer strategies encompassing target segments, acquisition and retention plans, and the development and execution of customer value propositions. Notably, I led the enhancement of the customer value proposition for Barclays Virtual Banking, adapting to digital banking trends and consistently creating value for virtual banking customers.🤝 As a passionate advocate for service excellence, I actively contributed to the Retail and Business Banking Service Council, emphasizing our commitment to improving service quality and enhancing customer satisfaction.🏆 Among my accomplishments, I'm proud to have built the SME Customer Value Proposition, which received recognition as the winner at the 2016 Marketing Society Awards.📈 I've also had the privilege of directing the largest Telemarketing Unit for Barclays Rest of Africa, overseeing a dedicated team of 90 staff members.🌟 Let's connect and explore opportunities to collaborate, share insights, and drive innovation in the dynamic world of banking and customer experience.

🚀 Throughout my career, I've been a trailblazer in the world of banking, with a passion for innovation, customer satisfaction, and strategic leadership. My journey has been marked by a relentless commitment to excellence and a proven track record of groundbreaking achievements.🌟 I had the privilege of pioneering the Customer Segments unit for Barclays Rest of Africa, signaling my leadership in driving organizational innovation and growth. I organized and executed Customer Lifecycle Management (CLM) and experience strategies, revolutionizing the industry by introducing machine learning across the African continent.📈 My expertise extends to the strategic realm, where I defined comprehensive customer strategies encompassing target segments, acquisition and retention plans, and the development and execution of customer value propositions. Notably, I led the enhancement of the customer value proposition for Barclays Virtual Banking, adapting to digital banking trends and consistently creating value for virtual banking customers.🤝 As a passionate advocate for service excellence, I played a pivotal role in driving improvements in service quality and customer satisfaction as part of the Retail and Business Banking Service Council.🏆 Among my accomplishments, I'm particularly proud of building the SME Customer Value Proposition, which received recognition as the winner at the prestigious 2016 Marketing Society Awards.💼 I've also had the privilege of directing the largest Telemarketing Unit for Barclays Rest of Africa, overseeing a dedicated team of 90 staff members.

🚀 I played a pivotal role in expanding customer propositions, as well as liability and debit card products, showcasing my dedication to product innovation and unwavering focus on customer satisfaction. Leading the charge in developing and executing effective pricing and sales strategies, I've consistently demonstrated expertise in revenue generation and maintaining market competitiveness.🤝 My leadership skills shine through in my experience managing and leading a team of 7 individuals while also influencing and collaborating with over 1,000 professionals. Collaboration and teamwork are at the core of my approach.💡 I'm known for instituting innovative products like the Target Save Account and Salary Retrenchment Cover, which underscore my commitment to product innovation and addressing customer needs. These initiatives have been key to creating value for our customers.💼 As a member of influential teams such as the Consumer Banking Leadership Team, Barclays Africa Liabilities Council, and the Barclays Kenya Top 100 Leadership Team, I've demonstrated a broad leadership impact and contributed to shaping the strategic direction of the organization.📈 My financial acumen is evident in the successful management and expansion of the liabilities balance sheet to over Kes 100 billion, reflecting my deep understanding of financial management and growth strategies.🌐 Spearheading the establishment of the Consumer Banking Liabilities unit and structure further highlights my leadership and strategic vision in creating new business units.🏆 My commitment to market differentiation and excellence in product development is exemplified by the introduction of the Zidisha Bonus Savings Account, which received recognition and awards.🥇 I'm proud to have been honored as one of the 12 Leaders in the 2014 Barclays Kenya MD's Strategic Initiatives Focus, a testament to my strategic thinking and leadership skills.

Nairobi

Nairobi

Nairobi

Nairobi

Executive Leadership

Female Future Program

Pan-African Emba Module

Master Of Business Administration (M.B.A.)

Programme For Management Development

Bachelor Of Commerce (Bcom), It And E-Commerce