Sarah Murray Email & Phone Number

London, United Kingdom

Customer support role specialising in enquiries, accidents, GDPR, complaints and compliments through the channels of email, phone and social media. Deputising for Head of customer support in their absence to attend internal meetings, manage customer escalations, and delegating tasks to the 3person team to ensure 48 hour window is met. Maximising customer satisfaction and providing excellent customer service across all three brands (Caffe Nero, Coffee #1, Harris & Hoole). Constantly working with… Show more Customer support role specialising in enquiries, accidents, GDPR, complaints and compliments through the channels of email, phone and social media. Deputising for Head of customer support in their absence to attend internal meetings, manage customer escalations, and delegating tasks to the 3person team to ensure 48 hour window is met. Maximising customer satisfaction and providing excellent customer service across all three brands (Caffe Nero, Coffee #1, Harris & Hoole). Constantly working with other departments such as Marketing, Operations, IT and the Events team. Other responsibilities include training new starters and motivating the team to keep up morale and presenting an overview of the customer support function to company new starters. Show less

Trained barista in an international coffee shop taking on responsibilities such as cash handling, running a shift, opening/closing the shop and rectifying problems efficiently. Enhanced management and customer service skills. The company kept my job available to me for my return from my university placement overseas.

Surat Thani, Thailand

Paid overseas placement at a leading hotel chain based in Asia. Gained understanding on how hotels operate by working in the front office department of a resort in Thailand, focusing on reservations, upgrades, guest satisfaction, complaints, reports, market segments, property management systems, room inventory analysis, promotions and contract rates, daily pick up reports as well as production by agencies and companies. Happily worked long, unsociable hours in a new culture and language… Show more Paid overseas placement at a leading hotel chain based in Asia. Gained understanding on how hotels operate by working in the front office department of a resort in Thailand, focusing on reservations, upgrades, guest satisfaction, complaints, reports, market segments, property management systems, room inventory analysis, promotions and contract rates, daily pick up reports as well as production by agencies and companies. Happily worked long, unsociable hours in a new culture and language, adapting to the team almost immediately. Took on responsibilities outside the job role such as management positions in this department. Show less

Petersfield

A well-known food and retail store. Attained basic customer service experience being selected to be the department’s youth representative; giving myself more responsibility, both as an individual and to speak on behalf of my team. Enabled myself to put forward suggestions and structured ideas for improving the customer service experience at Sainsbury’s.