Sarah Noakes Email & Phone Number

Kansas City, Missouri

As the Manager of Digital Technology at IAAO, I lead transformative tech initiatives to drive operational excellence. I spearheaded the AMS transition using Confluence, Jira, and Basecamp, ensuring a seamless integration with our LMS. By overhauling our help desk with Freshdesk, I boosted ticket resolution efficiency by 467%, achieving an 84% SLA response time with over 50% first-contact resolutions. My passion for automation led to a 90% reduction in administrative workload for CEU management. Additionally, I manage relationships with over 10 technical vendors and ensure our web content remains accurate and engaging through detailed reviews and feedback. Collaborating with cross-functional teams, I continuously implement technical solutions, identify risks, and propose data-driven mitigations.

Kansas City, Missouri

As Learning Technology Manager at IAAO, I optimize and innovate our learning platforms to enhance educational experiences. I played a pivotal role in the AMS transition, gathering business requirements, conducting unit testing, and ensuring smooth LMS-AMS integration. I automated CEU management, significantly reducing administrative tasks by 90%, and streamlined our proctoring service workflows. Leading the expansion of our help desk services, I implemented Freshdesk, improving support efficiency dramatically. My work involves coordinating with multiple technical vendors, managing web content for accuracy, and documenting processes with Gitbook to ensure clear and accessible guidelines. Through continuous collaboration with cross-functional teams, I drive improvements and support our mission to deliver top-notch education.

Kansas City, Missouri Area

As an Education & Credentialing Associate at APWA, I provided comprehensive support to a 12-member department, managing accreditation and educational programs. I automated the CEU input process using AutoHotKey, reducing input time by over 90%. I coordinated and implemented changes to the association website using RISE/iMIS, managing over 20 webpages, and provided technical support for the iCohere Learning Management System. I also led the development of the APWA Accreditation Self-Assessment Software, defining project guidelines, coordinating test plans, and ensuring successful implementation.

Kansas City, Missouri Area

As a System Analyst at Cerner, I managed and performed over 100 test scripts and instances for post-package install and post-domain refresh validations. I developed and documented the package strategy process, ensuring a smooth transition of testing responsibilities. I authored and maintained comprehensive testing process documents on the company wiki, serving as user manuals for testing tools. I streamlined the knowledge transfer system by creating an indexed team repository, reducing duplicate package queries to near zero. My role involved detailed testing and process optimization, contributing to the overall efficiency and effectiveness of the technical team.

Bachelor'S Degree, General Studies

Associate Of Science (A.S.), Health Information Systems