- Manage a team of Onboarding Managers.- Support all client relationship activities through client onboarding/implementation, launch and product training, and all post-implementation support.- Create processes and procedures that benefit both staff and clients. - Manage the client relationship throughout the entire lifecycle of the account, from the new project intake process through account support, retention, and growth.- Manage established website development process for new client websites.- Manage the implementation of client marketing systems - including dashboard setup, connecting client social media and analytics accounts, and providing training to clients on how to use our systems- Manage client support process via our ticketing system and provide support via phone and Zoom as necessary.- Ensure that marketing platform tools and strategies are well documented, categorized, and easily accessible to clients via our support desk- Look for opportunities to improve existing implementation processes and make these improvements in coordination with our leadership team- Manage the client relationship throughout the entire lifecycle of the account, from the new project intake process through account support, retention, and growth. - Manage established website development process for new client websites. - Manage the implementation of client marketing systems - including dashboard setup, connecting client social media and analytics accounts, and providing training to clients on how to use our systems - Manage client support process via our ticketing system and provide support via phone and Zoom as necessary. - Ensure that marketing platform tools and strategies are well documented, categorized, and easily accessible to clients via our support desk - Look for opportunities to improve existing implementation processes and make these improvements in coordination with our leadership team

- Manage a team of Onboarding Managers.- Provides client support via email, chat, phone, text while finding creative solutions to client requests/issues.- Support all client relationship activities through client onboarding & implementation, launch and product training, and all post-implementation support.- Work to create processes and procedures that help both the staff and clients succeed. -Manage the client relationship throughout the entire lifecycle of the account, from the new project intake process through account support, retention, and growth.- Manage established website development process for new client websites.- Manage the implementation of client marketing systems - including dashboard setup, connecting client social media and analytics accounts, and providing training to clients on how to use our systems- Manage client support process via our ticketing system and provide support via phone and Zoom as necessary.- Ensure that marketing platform tools and strategies are well documented, categorized, and easily accessible to clients via our support desk- Look for opportunities to improve existing implementation processes and make these improvements in coordination with our leadership team

In a client facing role that allows me to onboard new client accounts, mange customer relationships and drive client satisfaction by facilitating meetings, timelines and projects that span multiple departments while leading a team of client success professionals.• Expands client accounts, increases client retention, solves client issues, and drives client satisfaction. • Manage a team of Client Success Specialists.• Provides client support via email, chat, phone, text while finding creative solutions to client requests/issues.• Support all client relationship activities through client onboarding & implementation, launch and product training, and all post-implementation support.• Recommend product improvements based on daily interactions with clients and technology trends.• Drive high quality client experiences resulting in increased client product/service engagement and revenue.• Data management through our project management system and CRM to build in-depth knowledge of the client and account.• Accountable for results and accuracy related to the client experience and applicable services and engagements through Client Success.

Manage all accounts receivable responsibilities including customer credit application and account set up, invoicing, aging receivable phone calls, and deposits. In addition, managing inventory includes creating part numbers, maintaining stock and purchase orders, conducting physical inventory quarterly, and updating all pricing as needed.• Completing vendor applications and managing vendor relationships.• Providing excellent customer service including but not limited to any call-ins, backing up salespersons, and entry of all orders. • Customer follow-up and care. • Managing logistics of all tradeshow registrations and payment, organizing travel, and coordinating with the shipping department to get supplies to and from shows.• Creating and managing the maintenance of product spec sheets, marketing, and sales sheets, and other materials.• Daily reporting of the company books for Partners and CEO.