● Provides superior support to 3 VP’s and 250 team members with all aspects of the employee lifecycle ● Created and implemented a monthly coaching series for 65 Leaders to train and develop coaching skills● Launched an employee lifecycle playbook with a people dashboard to measure success

● Developed an in-store and online marketing strategy with a 100% increase in sales over a 6 month period● Partnered with vendors to introduce 6 new product lines with a 50% increase in year over year revenue● Worked closely with channel partners to execute, define metrics and measure success of marketing campaigns

● Partnered with sales and brand teams to execute marketing programs in 700 stores nationally with localized programs in select regions● Drove a 50% increase in ROI through the successful implementation of a monthly review board to introduce governance and manage senior leadership expectations● Oversaw operating budget of $4.6M and achieved 10% savings through tracking, analysis and streamlining

● Increased field satisfaction by 40% through improved communications, program measurement, and execution ● Increased store program completion rates to a value of 80% through incentive programs and training plans● Developed incentive programs and realized increase in product sales of 20%

- Trained 450 store owners and managers across 6 cities- Increased store completion rates to a value of 80% through incentive programs and training plans- Planned and conducted a long-term planning sessions with 15 TELUS executives and created a 3-5 year vision strategy for the customer experience in store

Promoted to senior project manager with a focus on developing team strategy for supporting Retail Channel through campaign launches, running project management workshops, and coaching team members. • Created an implementation strategy for the training and support of quarterly campaign launches in the Retail Channel • Planned and facilitated a national 3-day Operational Readiness Testing workshop with 30 participants to prepare for the launch of the TV ordering system in the Retail Channel

Established and took ownership of the Future Friendly Home product portfolio, highlights of which included the launch of fibre TV in the Retail channels and system improvement projects• Launched Optik TV in the Retail channel, which resulted in an increase in TELUS TV loading of 5%• Performed gap analysis of wireline systems and created business case for funding system improvements

Worked on system based wireless projects with a focus on project life cycle and user interface.

Inbound call centre agent responsible for client and financial advisor inquiries and account requests. Responded to customer inquiries in a fast paced financial services call centre to successfully resolve problems and communicate results to both customers and financial advisors.