• Direct and manage the overall operations of a large-scale theme park, managing a team of 22 employees and ensuring seamless guest experiences.• Turnaround critical operational challenges and pioneered internal control measures and ensured higher health and safety standards and guest experience.• Ensure the development of staff work schedules and recommend approval or disapproval of leave requests.• Responsible for addressing day-to-day performance issues in a timely manner. Correspond with and provide regular reports to the General Manager.• Develop and implement strategic plans to maximize revenue, increase park attendance, and enhance guest satisfaction, whilst establishing and monitoring key performance indicators (KPIs) to track financial performance, operational efficiency, and guest feedback that yielded the highest revenue of over 1,278,000 AED in the month of June and September 2023.• Fostering a culture of excellence and teamwork, providing leadership, training, and development opportunities to ensure a motivated and high performing staff whilst collaborating with cross-functional teams, including marketing, sales, operations, and maintenance, to drive business initiatives, launch new attractions, and execute special events• Invest in the training and development of staff members to ensure that every team member is able to achieve his or her goals and responsibilities and achieve future career growth.• Provide administrative support: updating inventory reports, preparing leave reports, Daily opening and closing procedures, payroll management, etc.• Purchasing responsibilities and sourcing of new products and suppliers• Promoting the venue locally by building relationships with schools, sporting communities, local organizations, and the community in general.

• Provided detailed information about Xstrike to all guests and provide guests with Xstrike product and service information• Liaised with Operations and sales department to ensure well coordination of events to achieve maximum guest experience.• Coordinated birthdays and team-building events hence the first point of contact when guests arrive.• Maintained activity log and client database using MS, and Excel.• Handled and resolved guest complaints and make recommendations to management.• Maintained high levels of safety by adhering to the standard operating procedures during therunning of the activity.•Provide creative ideas to make Xstrike outstanding and attractive to draw new customers and retain existing customers.

• Assist in the administration and management of the daily operation of the Front of House departments which include the Food and beverage department, Reception Agent, Concierge, Runner, and Doorman. • Resolved customer complaints at a rate of 90% satisfaction, surpassing the organizational standard of 80% • Achieved a 95% success rate in addressing customer inquiries quickly and accurately, helped prevent customer unhappiness or delays • Manage inventory, supplies, and equipment, optimizing cost and minimizing waste. • Train and mentor an average of 10 recruits each year on company procedures and policies for standardized operations and reduced the staff turnover. • Collaborated with different departments to develop and refine the menu, focusing on the authenticity and quality of the meal. • Takes a proactive approach to maximizing the efficiency of the department assuring the standards of quality are as expected. Plans with time in advance all the required actions, tools, and manning in order to guarantee a smooth operation of the department.

• Great and welcome the guest and handing over maps for easy accessibility to the park• Enforcing guidelines and restrictions for various rides and activities with the park.• Upselling the annual membership pass, new and promotional packages available to the guests at the time.• Ensuring guests have pleasant and memorable experience as they visit.• Liaising with sales and marketing team to coordinate group events and functions.