* Ensure high levels of customer service are achieved* Ensure that core branch performance measures are achieved* Ensure that key activities are being carried out to deliver the core goals* Ensure the branch meets all legislative, code of practice and internal control requirements.* Evaluate branch and individual performances and prioritise actions for self and team to improve performance

- manage Associate' clients (mainly global financial institutions), ensuring accounts are set-up, renewed and administered efficiently and effectively- responsible for account administration: ensuring compliance with contracts; set-up of operations including MIS and finance; update systems and records; raise invoice requests, monitor payments, track outstanding debts