Sarah Orzel Email & Phone Number

Tucson, Az, Us

Phoenix, Az, Us

Acted as the main point of contact for client account representatives to assure practices align with business objectives and provide expertise to execute the implementation of client’s vision.• Demonstrated management effectiveness through consistency with onsite and virtual supervision. Applying a strong focus on customer care, client experience, problem solving, and providing a high-end experience.• Building and extending the depth and breadth of relationships at strategic and executive levels.• Managing a suite of comprehensive reporting mechanisms, delivering current state updates and future thinkingrecommendations to multiple stakeholders and vendors.Delivered monthly, quarterly, and annual budget projections including cost savings recommendations to achieve client financial objectives.• Managed contract, operational expenses, and fee-based services to achieve revenue goals.• Delivering quarterly business reviews and metrics to the client and stakeholders. Renewed and executed contracts inalignment with client financial goals.• Improved KPI scoring in alignment with contract to exceeding expectations.• Conducted detailed data analysis of reporting metrics

Phoenix, Az, Us

Coordinated the development and implementation of virtual programming for our client. Created, designed, and managed updating of our virtual streaming platform. Managed virtual group exercise instructors scheduling, quality control, budget, and payroll. Compiled and analyzed all data for both the client and company submissions. Scheduled and posted marketing materials for both the team and client. Planned for the onsite RTW and virtual split for employees. Surveyed employees and used NPS scores for individual and enterprise programs. Worked with dedicated account manager on data analytics and KPI scoring for the client.

Phoenix, Az, Us

Meeting and exceeding client expectations of developing and delivering health promotion programs both in person and virtually. Onsite responsibilities included hiring, training, and supervising staff at the onsite fitness center in Tucson. Managing both the group exercise program as well as the personal training program for diverse populations.Maintain a relationship with client liaisons to achieve goals associated with the annual strategic planning and overall budget

Fort Worth, Texas, Us

Responsible for instructing Wellness/Fitness classes and ensuring guest comfort, safety, and enjoyment during classes. Teaching and planning fitness classes including aerobic exercise; muscle toning; strength & endurance; and stretching. Performing individual or group private training sessions. Assisting guests with proper body alignment, equipment and safety of classes and cardiovascular and weight equipment.

Irvine, California, Us

Manage gym facilities day to day operation. Including maintaining and inspecting facility cleanliness, professionalism, and safety to high corporate standards. Responsible for hiring, training, scheduling, disciplining, and firing staff. Daily cash accounting and transactions as well as clearing up billing issues for members. Responsible for resolving member complaints and other problems. Responsible for making gross and other company goals.