Customer Service Management throughout the store, dealing with customer complaints to ensure the highest levels of satisfaction were maintainedManagement of 70+ personnel, recruiting, training, developing and appraising, ensuring quality and health and safety operations were followed.Personnel database management for payroll management, weekly sales figures, budgets both manual and computerised.Duty Management running the store in Senior Management absence.Organising weekly… Show more Customer Service Management throughout the store, dealing with customer complaints to ensure the highest levels of satisfaction were maintainedManagement of 70+ personnel, recruiting, training, developing and appraising, ensuring quality and health and safety operations were followed.Personnel database management for payroll management, weekly sales figures, budgets both manual and computerised.Duty Management running the store in Senior Management absence.Organising weekly communication meetings with Team Support – ensuring all information is available to the large population of the Checkout team. Show less

Security awareness, identifying risks and taking appropriate steps to eradicate/minimise them, being observant of threats to safety and security associated with a prisoner's mood change.Team playing, demonstrating support and care for colleagues, using initiative, prioritising and upholding equality of opportunity for all.Rehabilitation skills, encouraging prisoner involvement in regime activities, demonstrating fairness by personal example, challenging antisocial behavior by setting… Show more Security awareness, identifying risks and taking appropriate steps to eradicate/minimise them, being observant of threats to safety and security associated with a prisoner's mood change.Team playing, demonstrating support and care for colleagues, using initiative, prioritising and upholding equality of opportunity for all.Rehabilitation skills, encouraging prisoner involvement in regime activities, demonstrating fairness by personal example, challenging antisocial behavior by setting realistic targets and evaluating their progress.Prisoner's care being consistent with goals and values by personal example, correctly informing procedures, giving helpful advice, guidance and information.Upholds suicide awareness policy and acts to prevent self-harm by maintaining a relationship towards prisoners within the standards of conduct.Taken personal responsibility for identifying my own learning and development needs.Liaising with other specialist staff, including health and social work professionals Show less

Debtor negotiator of settlements, payments and financial statements for installment plans.Income and expenditure assessor.Received payments over the phone and processed accordingly.Arranged alternative payment schemes for clients.Database management.Revised contract writing.Received incoming calls from debtors, solicitors, Citizens Advice Bureau and debt management companies.Liaised with partner companies, network organisations to negotiate and recover payments.

Quality, revenue, complaint ratios, attendance and presentation, weekly accounts and Health and Safety.Airport coordinator - involved in greeting guests on arrival and organising their travel and booking arrangements, liaising with airport personnel to ensure accurate paperwork and transition of travellers to and from the airport on a weekly basis.Entertainment arrangements, booking acts, producing shows and monitoring responses.Daily administration of paperwork relating to hotels… Show more Quality, revenue, complaint ratios, attendance and presentation, weekly accounts and Health and Safety.Airport coordinator - involved in greeting guests on arrival and organising their travel and booking arrangements, liaising with airport personnel to ensure accurate paperwork and transition of travellers to and from the airport on a weekly basis.Entertainment arrangements, booking acts, producing shows and monitoring responses.Daily administration of paperwork relating to hotels, tours, host organisations and host partners.Assessing accounts information in order to forecast figures to set and record key target related information compiled for management reports.Staffing telephone system to take inbound calls and conduct outbound calls to customers and suppliers alike.Carrying out "welcome meetings" for up to 200 guests on a weekly basis, to establish needs, organise events and entertainment and ensure satisfaction of services and provisions for their stay.Co-ordinate team activities and conducting motivational exercises to improve customer service. Show less

Customer Service Management throughout the store, dealing with customer complaints to ensure the highest levels of satisfaction were maintained.Computerised Stock Control Management, including auditing of other store's systems to ensure minimised waste and maximum sales are achieved.Management of 70+ personnel, recruiting, training, developing and appraising, ensuring quality and health and safety operations were followed.Personnel database management for payroll management, weekly… Show more Customer Service Management throughout the store, dealing with customer complaints to ensure the highest levels of satisfaction were maintained.Computerised Stock Control Management, including auditing of other store's systems to ensure minimised waste and maximum sales are achieved.Management of 70+ personnel, recruiting, training, developing and appraising, ensuring quality and health and safety operations were followed.Personnel database management for payroll management, weekly sales figures, budgets both manual and computerised.Compiled and presented shop floor presentations and team work exercises, formulated procedures, trained and set targets through to auditing the operational efficiency of the service. Show less