Sarah Ovando
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Sarah Ovando Email & Phone Number

Administrative Specialist | Customer Service Expert | Team Leader | Mental Health Associate at Silverlake "The Family Place"​
Location: Cincinnati Metropolitan Area, United States, United States 8 work roles
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✓ Verified May 2026 2 data sources Profile completeness 71%

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Role
Administrative Specialist | Customer Service Expert | Team Leader | Mental Health Associate
Location
Cincinnati Metropolitan Area, United States, United States
Company size

Who is Sarah Ovando? Overview

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Quick answer

Sarah Ovando is listed as Administrative Specialist | Customer Service Expert | Team Leader | Mental Health Associate at Silverlake "The Family Place"​, a company with 60 employees, based in Cincinnati Metropolitan Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Sarah Ovando.

Sarah Ovando previously worked as Kid’s Club Associate at Silverlake "The Family Place"​ and Co-Owner at Ovando Trucking Llc.

Company email context

Email format at Silverlake "The Family Place"​

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Silverlake "The Family Place"​

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Profile bio

About Sarah Ovando

Customer Service and Administrative Professional with 10+ years of experience delivering exceptional support inhealthcare, hospitality, and academic environments. Known for strong organizational skills, meticulous attention todetail, and the ability to thrive in fast-paced, remote roles. I specialize in providing empathetic, efficient supportthrough email and chat platforms and ensuring accuracy and confidentiality in data entry and record management.Key Strengths Include:• Remote Support Expertise: Skilled in resolving inquiries and troubleshooting issues via email and chat, ensuringhigh customer satisfaction in virtual environments.• Data Entry & Records Management: Demonstrated ability to manage sensitive data precisely, maintainingconfidentiality and accuracy across healthcare and e-commerce settings.• Time Management & Independence: Proven success in prioritizing tasks, meeting deadlines, and maintainingproductivity without direct supervision.Professional Experience Highlights Include:• Customer Service Associate: Delivered remote support via email and chat, assisting creators in managingproducts and resolving issues to improve satisfaction.• Group Home Manager: Designed and implemented protocols that enhanced team satisfaction while ensuringthe safety and well-being of residents.• Mental Health Associate: Supported psychiatric nursing staff by managing patient data and facilitating seamlessteam communication.

Current workplace

Sarah Ovando's current company

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Silverlake
Silverlake "The Family Place"​
Administrative Specialist | Customer Service Expert | Team Leader | Mental Health Associate
erlanger, kentucky, united states
Employees
60
AeroLeads page
8 roles

Sarah Ovando work experience

A career timeline built from the work history available for this profile.

Kid’S Club Associate

Current

Erlanger, Kentucky, United States

· Engage with children and families in a community setting while assisting in managing activities to maintain a fun environment· Comply with strict safety regulations and state requirements to minimize risks, protect children, and reduce corporate liability

Nov 2024 - Present

Co-Owner

Ovando Trucking Llc

Walton, Kentucky, United States

  • Direct operational functions and administrative tasks, including invoicing, accounts payable/receivable,and scheduling
  • Field all customer correspondence via multi-line telephone systems and email to quickly address andresolve grievances
Aug 2023 - Nov 2024

Creator Experience Team Member & Customer Service Associate

Hebron, Kentucky, United States

· Increased customer satisfaction by streamlining support processes and providing clear, actionable, data-driven solutions· Delivered remote customer support via email and live chat platforms to assist creators in launching and managing products· Facilitated troubleshooting support for end-user issues related to product creation, promotions, order.

Nov 2020 - Jul 2023

Caregiver

Danville, Kentucky, United States

  • Demonstrated meticulous attention to detail by following care plans to administer medicationsaccurately and on time
  • Partnered with multidisciplinary teams of key personnel to organize transportation, scheduleappointments, and provide healthcare
Mar 2019 - Jul 2019

Group Home Manager

Lexington, Kentucky, United States

  • Designed and implemented new safety protocols and standard operating procedures (SOPs) thatincreased staff satisfaction
  • Supervised staff and daily activities to achieve the safety and well-being of residents with diverse needsand disabilities
Oct 2017 - Oct 2018

Mental Health Associate And Clerical Assistant

Lexington, Kentucky, United States

  • Enhanced communication between staff and patients, resulting in smoother daily operations andimproved patient outcomes
  • Cross-trained into a Unit Clerk role and managed both patient data and office activities to supportpsychiatric nursing staff
  • Coordinated patient placements and assisted with clerical responsibilities that contributed to improvedpatient care
Mar 2016 - Dec 2017

Server And Bartender

Bowlarama Lanes And Restaurant

Danville, Kentucky, United States

  • Fostered relationships and cultivated a rapport with customers to increase customer loyalty, retention,and referrals
  • Managed multiple orders with 100% accuracy in a stressful environment while processing paymentsand fielding customer inquiries
  • Developed strong multitasking and time management skills by balancing high-volume shifts andmeeting diverse customer needs
Sep 2015 - Mar 2016

Assistant Store Manager

Danville, Kentucky, United States

  • Built a high-performing team of employees by recruiting, hiring, onboarding, and training qualifiedcustomer service staff
  • Defined productivity goals, delegated workflows, and scheduled staff to meet forecasted demands andminimize staffing vacancies
  • Spearheaded daily operations, including cash handling, inventory control, and scheduling to achievesmoothly run shifts
  • Resolved customer complaints and issues by conducting root cause analysis and utilizing effectiveconflict management strategies
Oct 2011 - Aug 2013
Team & coworkers

Colleagues at Silverlake "The Family Place"​

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FAQ

Frequently asked questions about Sarah Ovando

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What company does Sarah Ovando work for?

Sarah Ovando works for Silverlake "The Family Place"​.

What is Sarah Ovando's role at Silverlake "The Family Place"​?

Sarah Ovando is listed as Administrative Specialist | Customer Service Expert | Team Leader | Mental Health Associate at Silverlake "The Family Place"​.

Where is Sarah Ovando based?

Sarah Ovando is based in Cincinnati Metropolitan Area, United States, United States while working with Silverlake "The Family Place"​.

What companies has Sarah Ovando worked for?

Sarah Ovando has worked for Silverlake "The Family Place"​, Ovando Trucking Llc, Spring, Caregivers By Linda, and Key Assets Kentucky.

Who are Sarah Ovando's colleagues at Silverlake "The Family Place"​?

Sarah Ovando's colleagues at Silverlake "The Family Place"​ include Maycie Skaggs, Skyler Vornberger, Megan Lafontaine, Madison Hermann, and Katherine Robinson.

How can I contact Sarah Ovando?

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