- Overhaul and update the firm’s recognition and rewards program inclusive of leadership to team member rewards.- Lead the Remote Team Member Cohort by implementing strategies to engage remote team members and amplify inclusion.- Rebuild and maintain the People Team's SharePoint pages and backend HR resources, to provide consistency and clear access to resources. - Own performance review calibration roundtables preparation and support, enabling the People Operations team to easily facilitate and guide roundtable conversations.- Overhaul and administer the firm's performance management strategy and structure, addressing leadership and team member feedback regarding the previous process.- Train People Team colleagues on how to utilize vendor platforms to best support team members and the firm's needs.- Liaise with People Shared Services' vendors and stay up to date on platform enhancements, sharing with the firm when applicable.- Assist with the firm's Diversity, Inclusion, and Equity (DEI) initiatives.- Participate in the firm's wellness committee, Thrive, sharing wellness resources and coordinating quarterly contests.

- Administered, reviewed, and summarized employee engagement pulse surveys and exit surveys. Proposed action plans based on results and team member feedback.- Provided information and insight, as well as sought clarity on employee engagement pulse survey feedback and Glassdoor reviews by responding to comments through the feedback platforms. - Created a safe space for team members to share their firm experience during team member exit interviews facilitation.- Overhauled and updated the firm’s recognition and rewards program inclusive of peer-to-peer, service line rewards, and core value demonstration.- Sought opportunities to engage remote team members, enhance a sense of belonging, and create positive cross-functional relationships.- Revamped Talent Management’s SharePoint page to provide clear navigation and accessibility of program resources.- Assisted coordination and documentation of performance review calibration roundtables.- Participated in the Wellness Warriors Committee to promote overall health and well-being through events and themed time periods.

- Oversaw the rewards and recognition program inclusive of the peer-to-peer and leadership-to-employee platform, celebration of service anniversaries, and an annual employee choice awards based upon company values.- Facilitated and coordinated the 90-day onboarding program providing new employees with the necessary knowledge, resources, and tools for approximately 450 new employees annually.- Recruited and hired Interns, as well as designed the full summer internship program, ensuring interns receive impactful real-world experience, essential business knowledge, and networking opportunities.- Co-led the firm's wellness program focusing on overall well-being through events, competitions, and a curated quarterly newsletter.- Directed implementation of the newly launched employee retirement program.- Created and maintained program guides, one-pagers, presentation decks, and communication campaigns for all programs listed above.- Assisted cross-functional teammates with creating organized and aesthetically pleasing materials to ensure the end products are digestible and easily understood.

- Revamped, coordinated, and facilitated new hire orientation for over 200 new employeesannually.- Designed and implemented the rewards and recognition program for 1,500 employees.- Developed, administered, and facilitated the 2021 summer internship program, where 100%of our 22 interns indicated they would like to work at the firm in the future.- Created and launched the internal retirement program for retiring employees.- Supported all departments by providing excellent service for employees.

- Increased engagement and utilization of the Art Department’s service offerings by ensuringCustomer Service Representatives were well-versed in discussing design options withcustomers.- Identified and addressed knowledge gaps by creating specialized training materials andpresentations.- Encouraged organic collaboration amongst teams by providing opportunities for dialoguethrough experience sharing.

- Managed departmental operations of the Fairfax Art & Design team (up to 90 teammembers).- Monitored workflow, managed performance expectations, analyzed report results, reinforcedinternal and vendor guidelines, conducted payroll, and facilitated performance reviews.- Created, coordinated, and executed action plans based on team member survey feedback toensure high team engagement and professional development.- Provided guidance to front-line managers on company processes and procedures.- Enhanced communication, aligned objectives, and cultivated team collaboration.

- Managed and led a team of Production Artists (up to 12), while participating in daily Production Artist responsibilities. Also entrusted with additional Specialization testing responsibilities.- Ensured team member success by monitoring individual performance, identifying trends, providing tips and tricks to motivate improvement.- Developed and worked with team members in preparation for their future goals at CustomInk.- Produced accurate payroll by using performance reports, ensuring Excel file calculations were correct, and quickly working through administrative tasks.- Conducted change management meetings to address feedback and questions.

- Productively and accurately prepared artwork files to ensure customer orders had the best possible result and contributed to customer satisfaction. Was consistently a “Top 3” productivity performer each season. - Coached new production artists and helped them get acclimated to the department’s procedures and internal systems.- Adapted quickly to the changing print requirements and policies, continually exceeded accuracy expectations.- Demonstrated time management and multitasking skills by maintaining a balance between projects, teammate questions, and updating artwork files.- Participated in various roundtables, meetings, and programs to provide feedback and initiate improvements.

- Communicated daily with The Advisory Board Company’s fulfillment house and print shop.- Processed client publication orders and aided member inqueries using cost effective methods to fulfill material requests.- Served as a liaison between graphic designers and printers.- Monitored print materials from their creation to arrival at conferences and/or our fulfillment warehouse by coordinating price estimates, compiling purchase orders, and meeting production deadlines for numerous publications.- Ensured quality control by reviewing sample proofs and bluelines, including on-site press inspections within Creative Services.- Developed the “Annual Year in Review” event, organized and participated in department boat trip committee, co-led creative services orientation class, and trained in company design standards.- Co-designed the department’s 2008 Calendar.

- Created and updated computer file database system.- Expedited case work between the U.S. Court of Appeals for Veterans Claims and case placement workers.- Assisted attorneys and case placement employees with administrative tasks.

(Position was in the Communication Resource Center.)* Taught students proficient use of media technology.* Coached students on speech delivery techniques including topic selection, research tools, organization, and outline construction.* Aided in clarification of course concepts and theories.* Served as mediator for groups and facilitated conflict resolution.

* Trained over ten new sales associates.* Developed rapport with customers by assisting clientele in merchandise acquisitions.* Managed cash transactions of over $2,000/day as cashier.